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For Companies At a Glance
- Tasks: Deliver top-notch customer service while boosting sales and store performance.
- Company: Join one of the UK's fastest-growing companies in a vibrant team.
- Benefits: Competitive salary, bonuses, training, and exclusive perks.
- Why this job: Be part of a dynamic environment with real opportunities for career growth.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Enjoy 20 days holiday plus bank holidays and long service recognition.
The predicted salary is between 20400 - 30600 £ per year.
Our client is one of the fastest growing companies in the UK in their field. They are currently looking for a Customer Service Advisor to join the team.
Job Purpose
To guarantee their customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.
Main Responsibilities
- Contribute to the achievement of the financial targets of the store
- Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
- Respond effectively to the diverse needs of each customer
- Ensuring the store presents itself to a high standard of cleanliness
- Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike
- Comply consistently with all company procedures
Package
£25,500 + Package + Benefits
Benefits
- An excellent career in a fast-growing business
- Training & Mentoring program for great career progression
- Bi-Annual store bonus Scheme
- Company Sick Pay
- Access to exclusive perks via Perkbox membership
- Long Service recognition
- 20 days holiday per year plus bank holidays
Customer Service Advisor (Coventry) employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Coventry)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle different situations and be ready to share examples from your past experiences. This will show them you’re not just a talker but a doer!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows you care about the role and respect the company’s image.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the position.
We think you need these skills to ace Customer Service Advisor (Coventry)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience and skills that match the job description, like your ability to respond effectively to customer needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to achieving the financial targets of the store. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities in previous roles; highlight your achievements! Whether it’s improving customer satisfaction scores or increasing sales, we want to see how you’ve made a difference.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Gravity Recruit
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and what makes them one of the fastest-growing companies in the UK. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to respond effectively to diverse customer needs is crucial. Prepare examples from your past experiences where you successfully handled challenging situations or exceeded customer expectations. This will demonstrate your capability and commitment to excellent service.
✨Highlight Your Sales Acumen
Since the role involves contributing to financial targets, be ready to discuss how you've previously identified opportunities for upselling or increasing revenue. Share specific instances where your actions led to improved sales figures, showing that you can drive results while maintaining customer satisfaction.
✨Emphasise Health & Safety Awareness
Familiarise yourself with basic health and safety procedures relevant to retail environments. During the interview, express your understanding of these protocols and your commitment to ensuring a safe shopping experience for customers and staff alike. This shows that you take responsibility seriously.
