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- Tasks: Support the Venue Manager and ensure excellent customer service in a vibrant environment.
- Company: Join a market-leading company with a focus on growth and development.
- Benefits: Competitive salary, bonuses, discounts, and a supportive employee development programme.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
- Other info: Flexible shifts and great career progression opportunities await you!
The predicted salary is between 25000 - 32000 £ per year.
The role: Would you like to join a market-leading company in their industry across the UK? Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue, you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue)
By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers.
Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to our ever-expanding business
- The opportunity to earn bonuses and recognition for going the extra mile.
- They pay above the National Living Wage regardless of age!
- Annual Shoe Allowance
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme.
- Access to a confidential 24hr Health Assured helpline
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
Package:
- Salary: £28,875 + Bonus + Package
- Shift pattern: 5 days across 7, mixed shift patterns
Benefits:
- Bonus scheme
- Performance bonus
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Assistant Venue Manager (Cheltenham) employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Venue Manager (Cheltenham)
✨Tip Number 1
Get to know the venue! Before your interview, pop by and check out the atmosphere. This shows you’re genuinely interested and gives you a chance to chat with staff about their experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to showcase your passion.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or at local events. They might give you insider tips or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Assistant Venue Manager (Cheltenham)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the Assistant Venue Manager role. Mention how your previous experience aligns with the duties listed in the job description.
Be Professional Yet Personable: While we love a friendly vibe, remember to keep it professional. Use a clear and concise tone in your writing, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gravity Recruit
✨Know the Venue Inside Out
Before your interview, make sure to research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you discuss how you can contribute to maintaining those high standards.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you went above and beyond for customers. Be ready to explain how you handled difficult situations and what you learned from them.
✨Demonstrate Leadership Qualities
As an Assistant Venue Manager, you'll need to support and delegate tasks to staff. Think of instances where you've successfully led a team or managed a project. Highlight your ability to motivate others and ensure smooth operations, especially during busy times.
✨Be Flexible and Ready to Adapt
This role requires flexibility due to varying shift patterns. During the interview, express your willingness to adapt to the needs of the business. Share any experiences where you had to adjust quickly to changes and how you managed to keep everything running smoothly.