Cash Manager (Bluewater)

The Opportunity

As a Cash Manager, you'll play a pivotal role in the store, ensuring flawless operations and an exceptional in-store experience from day one. You'll bring a bold, inclusive spirit to life by leading cash operations with precision, developing a confident and capable team, and upholding the highest standards across accuracy, compliance and customer service.

With a passion for operational excellence and a talent for coaching others, you'll empower their advisors to deliver seamless transactions, maintain strong operational standards and contribute to a memorable client journey. If you thrive in a fast-paced retail environment, love building high-performing teams and take pride in delivering operational perfection, this is your moment to help shape their newest store.

Responsibilities

• Leading, coaching and inspiring the advisors to deliver exceptional service, uphold the operational standards and work collaboratively as one team.
• Providing ongoing training to elevate cash handling capability, operational accuracy, service confidence and product knowledge.
• Conducting performance check-ins, setting clear goals and creating personalised development plans to support continuous growth.
• Managing Employee Relations matters professionally, including attendance, performance concerns and follow-up actions.
• Overseeing all cash operations including tills, reconciliations, safe management, deposits and daily audits ensuring accuracy, efficiency and compliance.
• Analysing cash-related KPIs, identifying opportunities for improvement and driving action plans that elevate operational performance.
• Implementing loss-prevention processes and ensuring adherence to the company policies to maintain a secure and compliant environment.
• Identifying operational inefficiencies and introducing process improvements to increase productivity and reduce risk.
• Troubleshooting IT and payment-related issues and ensuring seamless day-to-day operations.
• Upholding store standards across cleanliness, organisation and visual presentation to support an elevated customer experience.
• Monitoring stock levels and ensuring prompt replenishment.
• Assisting with new store opening activities such as unboxing, organising and preparing stock (where applicable).

Qualifications

• Proven leadership experience in retail, with strong expertise in cash handling, operational accuracy and financial processes.
• Outstanding customer service skills and the ability to build rapport with both customers and team members.
• Strong coaching and team-development capability, with confidence supporting both individual and collective performance.
• A genuine passion for the brand, team culture and creating a motivating, inclusive work environment.
• Strong analytical skills and the ability to drive performance improvements across cash and store operations.
• Excellent communication and interpersonal skills, with the confidence to engage and influence diverse teams.
• Strong organisation and time-management skills, with the ability to manage multiple priorities.
• Experience managing ER processes where needed.
• Confidence using technology to support operational tasks, cash handling, sales tracking and store processes.
• Flexibility to work evenings, weekends and holidays as required.

Benefits

• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance-based commission tied to collective store success.
• A generous employee discount across the world's best brands.
• A paid day off on your birthday.
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more.

Package

£34,000 + Package + Bonus + Fantastic Benefits