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For Companies At a Glance
- Tasks: Join our team as a Call Centre Sales Advisor, handling calls and customer queries.
- Company: Be part of a growing business in Brentford, known for its excellent customer service.
- Benefits: Enjoy perks like training, sick pay, and 20 days holiday plus bank holidays.
- Why this job: This role offers career progression in a supportive team environment with a focus on performance.
- Qualifications: You need 2 years experience in a call centre, great communication skills, and a sales mindset.
- Other info: Work in a vibrant location with opportunities to learn and grow your career.
The predicted salary is between 24000 - 36000 £ per year.
Call Centre Sales Advisor
Brentford, West London
An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford, London.
Responsibilities
- Manage both inbound and outbound sales calls.
- Manage existing customer queries via telephone and email.
- Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers.
- Maintain in-depth service knowledge and understanding of Access products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers requirements and upsell ancillary products.
- Process deposits, communicate the customers requirements accurately and schedule follow up contact.
- Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
- Assist with performance reporting.
- Escalate complaints to the appropriate line of authority.
- Comply with all Health and Safety Legislation.
- Any other tasks assigned by the Line Manager and Senior Management.
Skills and Experience
- At least 2 years of proven work experience in a Call/Contact Centre environment.
- Excellent verbal and written communication skills and great interpersonal skills.
- Complaint handling experience will be advantageous.
- Be proficient in MS Office skills.
- Well organised and self- driven individual with demonstrated ability to prioritize and effectively complete multiple tasks.
- A great team player and be comfortable working in a small team environment.
- Have the ability to work under pressure and meet deadlines.
About you
- You are a natural salesperson with a can do attitude.
- You thrive on performance and positive results.
- Be adaptable and willing to learn.
Package
£25,500 per annum + UNCAPPED commission + competitive benefits.
- An excellent career in a fast-growing business
- Training & Mentoring program for great career progression
- Company Sick Pay
- Access to exclusive perks via Perkbox membership
- Long Service recognition
- 20 days holiday per year plus bank holidays
By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.
If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
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Call Centre Advisor (Brentford) employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor (Brentford)
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding the features and benefits of what they offer will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves managing customer queries and sales calls, being articulate and confident in your speech will set you apart from other candidates.
✨Tip Number 3
Prepare for common call centre scenarios. Think about how you would handle difficult customers or upsell products, as these are likely to come up during your interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Call Centre Advisor (Brentford)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Centre Advisor. Familiarise yourself with the skills required, such as excellent communication and complaint handling, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in a call or contact centre environment. Mention specific examples where you've successfully managed customer queries or sales calls to demonstrate your suitability for the role.
Showcase Your Skills: Clearly outline your verbal and written communication skills in your application. Provide examples of how you've used these skills in past roles, especially in high-pressure situations or when dealing with complaints.
Personalise Your Application: Make your application stand out by personalising it for this specific role. Mention why you're interested in working for this company and how your values align with theirs, particularly regarding customer service and teamwork.
How to prepare for a job interview at Gravity Recruit
✨Know the Company and Its Products
Before your interview, take some time to research the company and its products. Understanding what they offer and how it compares to competitors will help you tailor your responses and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As a Call Centre Advisor, excellent verbal and written communication skills are crucial. During the interview, practice clear and concise communication. Be prepared to discuss how you've effectively handled customer queries in the past.
✨Prepare for Common Scenarios
Think about common scenarios you might face in a call centre environment, such as handling complaints or upselling products. Prepare examples from your previous experience that demonstrate your problem-solving abilities and sales skills.
✨Show Your Team Spirit
Since the role involves working in a small team, be ready to discuss your experiences as a team player. Highlight instances where you've collaborated with colleagues to achieve a common goal or improve customer service.
