At a Glance
- Tasks: Support the manager in running a vibrant venue and lead the team in their absence.
- Company: Join a market-leading company with a focus on customer service excellence.
- Benefits: Competitive salary, bonuses, discounts, and a supportive employee development programme.
- Other info: Flexible shifts and great career growth opportunities await you!
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 3 years of customer service experience and some supervisory or management background preferred.
The predicted salary is between 28875 - 28875 € per year.
The role: Would you like to join a market-leading company in their industry across the UK? Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue, you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue)
- By delivering excellent customer service, you will play an integral role in day to day running of our venue.
Once you have completed your training, you could be promoting our excellent offers, promotions and events / providing refreshments and snacks to our customers.
Who are we looking for?
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to an ever-expanding business
- The opportunity to earn bonuses and recognition for going the extra mile.
- They pay above the National Living Wage regardless of age!
- Annual Shoe Allowance
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
Package:
Salary: £28,875 + Bonus + Package
Shift pattern: 5 days across 7, mixed shift patterns
Benefits:
- Bonus scheme
- Performance bonus
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Assistant General Manager in Preston employer: Gravity Recruit Limited
Join a dynamic and market-leading company in Preston, where your role as Assistant General Manager will be pivotal to our success. We offer a supportive work culture that prioritises employee development, job security, and competitive benefits, including above-average pay, bonuses, and a comprehensive health and wellbeing programme. With opportunities for growth and recognition, you'll thrive in an environment that values your contributions and encourages you to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Preston
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another candidate.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you the lowdown on what it’s really like to work there and might even put in a good word for you!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role. Highlight your customer service skills and management experience, as these are key for the Assistant General Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest roles and updates directly from us.
We think you need these skills to ace Assistant General Manager in Preston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering great experiences to customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in management or supervisory roles. We love seeing how your past experiences align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you would manage the venue in the absence of the General Manager.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Demonstrate Leadership Qualities
As an Assistant General Manager, you'll need to support and delegate tasks to staff. Think of instances where you've successfully led a team or managed a project. Highlight your ability to motivate others and ensure that everyone is working towards common goals.
✨Be Ready for Flexibility Questions
Given the nature of the business, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to the needs of the venue, whether it’s during peak times or special events. This will demonstrate your commitment to the role and the company.
