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For Companies At a Glance
- Tasks: Lead and inspire a team in the Skincare and Fragrance department to achieve sales and customer satisfaction.
- Company: Join a vibrant retail brand that values authenticity and diversity.
- Benefits: Competitive salary up to £36,000 plus commission and excellent benefits.
- Why this job: Make a real impact in beauty while developing your leadership skills.
- Qualifications: Experience in retail management with a passion for skincare and fragrance.
- Other info: Dynamic work environment with opportunities for growth and innovation.
Our client is looking for a strong retail leader to head up their Skincare and Fragrance department in Oxford.
Key Responsibilities
- Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
- Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
- Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
- Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
- Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters; assist in investigations, disciplinary meetings, and other related processes.
Sales Leadership, Customer Engagement & Service Excellence
- Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
- Deliver expert skincare and fragrance consultations and personalise product recommendations, ensuring each customer feels valued and empowered.
- Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet sales and customer satisfaction goals.
- Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
- Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members.
Operational Excellence & Strategic Execution
- Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean and visually appealing display.
- Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
- Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals.
- Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies.
New Store Opening Procedures
- Support the setup of the new store by participating in deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.
Skills
- Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance.
- In-depth knowledge of skincare and fragrance products, ingredients, brands and trends, with a passion for educating others about beauty.
- Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
- Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
- Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking and customer engagement.
- Flexibility to work evenings, weekends and holiday seasons as required.
With this client, you will find a community in which authenticity is embraced and the strength of our differences fuels our collective spirit. A culture of learning and growth, offering the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
Package Up to £36,000 + Commission and a strong package & benefits.
Skincare & Fragrance Manager in Oxford employer: Gravity Recruit Limited
Contact Detail:
Gravity Recruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare & Fragrance Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty and retail industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in sales and team leadership. When you get the chance to meet potential employers, let your passion for skincare and fragrance shine through!
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to team management and customer engagement. Use role-playing with friends to build confidence and refine your responses.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our community and contributing to our culture of growth and excellence.
We think you need these skills to ace Skincare & Fragrance Manager in Oxford
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for skincare and fragrance shine through! Share any personal experiences or insights that highlight your enthusiasm for the industry. We want to see how you connect with beauty products and how that passion can inspire your future team.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Highlight your leadership experience and customer service skills, as these are key to the role. We appreciate when candidates take the time to align their application with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. Remember, clarity is key, and we want to quickly understand why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right place and allows us to process it efficiently. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Gravity Recruit Limited
✨Know Your Products Inside Out
Make sure you’re well-versed in the latest skincare and fragrance trends, ingredients, and brands. This knowledge will not only impress your interviewers but also show that you're passionate about the industry and ready to educate your team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate, coach, and develop others, as this role requires strong leadership to inspire Beauty Advisors and drive sales performance.
✨Demonstrate Customer Engagement Expertise
Be ready to discuss how you’ve built long-lasting customer relationships and handled inquiries or complaints. Share specific instances where you’ve gone above and beyond to ensure customer satisfaction, as this is key for the role.
✨Prepare for Operational Questions
Expect questions about managing daily operations, inventory, and visual merchandising. Think of examples where you’ve improved efficiency or implemented successful promotional campaigns, as operational excellence is crucial for this position.
