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- Tasks: Lead and inspire teams in a vibrant casino environment while ensuring top-notch customer service.
- Company: Join a leading gaming brand opening a new venue in Middlesbrough.
- Benefits: Competitive salary, bonuses, 28 days holiday, and employee discounts.
- Why this job: Be part of an exciting new venture and make a real impact in the gaming industry.
- Qualifications: Experience in fast-paced environments; training provided for those new to the industry.
- Other info: Flexible shifts with opportunities for career progression and job security.
The predicted salary is between 28965 - 28965 £ per year.
As part of our clients continued growth, they are opening an exciting new Casino venue in Middlesbrough and are looking for Casino Managers to help lead the new Casino and Gaming Studio, driving performance, inspiring the team, and ensuring the highest standards of compliance and customer service.
This is a Casino & Gaming Studio duty manager role reporting to the Casino & Studio Operations Manager. As a Casino Manager, you will be responsible for all aspects of both the business-to-business Gaming Studio and the retail Casino venue on a shift-by-shift basis. You will lead the department teams implementing the business plans and service standards to deliver success for the business, the customer, our colleagues, the local community and the regulator.
You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our clients high and professional standard. You will make the difference by inspiring, motivating and leading your teams in creating a welcoming and friendly atmosphere for customers and colleagues alike.
What You'll Do:
- Lead day-to-day casino operations with visible, hands-on leadership.
- Motivate, develop and empower your department teams to deliver exceptional service.
- Manage the venue on a shift basis ensuring the highest levels of presentation, cleanliness and health & safety are consistently achieved.
- Ensure the venue is continually compliant, demonstrating a strong knowledge of all relevant regulation and policies.
- Maximise revenue by monitoring performance and managing gaming activity.
- Act as the key point of contact on site for both customers and colleagues.
- Foster a positive, safe, and professional working environment.
- Promote responsible gambling standards and safeguard both customers and business.
- Support all HR processes including recruitment and staff development, from trainee level upwards.
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
Key Skills:
- Experienced industry professional – casino/gaming background desirable but not essential as full training will be offered.
- Confident problem-solver and decision-maker, used to fast-paced environments.
- Excellent communication skills.
- Handle customer disputes with empathy and professionalism.
- Support marketing initiatives and keep your team informed and engaged.
- Maintain high standards of compliance, security, and venue health & safety.
- Demonstrate flexibility to work across a 24/7 operation, including evenings, nights and weekends.
Benefits:
- In addition to a competitive salary, you'll have the opportunity to earn Quarterly and Annual achievement-based bonus in addition to recognition rewards and Long Service rewards.
- 28 days holiday (incl. bank holidays), increasing with length of service.
- Career progression opportunities.
- Job Security – You'll be working for a market leader!
- Enhanced maternity/paternity packages.
- Life assurance (3x salary).
- 24-hour Employee Assistance Programme.
- Employee discount service – discounts in retail, travel, cinema etc.
If you're ready to step into a leading role within one of the UK's most exciting gaming brands, we'd love to hear from you.
Package:
Salary: £28,965 + £1.50ph Night Allowance (11pm–6am) & Bonus Hours: 40 per week, (includes evenings, nights & weekends).
Duty Manager in Middlesbrough employer: Gravity Recruit Limited
Contact Detail:
Gravity Recruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Middlesbrough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to the casino industry. Show off your problem-solving skills and how you handle customer disputes with empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Duty Manager in Middlesbrough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience in casino operations and customer service, showing us how you can inspire and lead a team.
Showcase Your Leadership Skills: We want to see how you’ve motivated and developed teams in the past. Share specific examples of how you've created a positive atmosphere and driven performance in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’re the perfect fit for our new Casino venue.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the new Casino venue in Middlesbrough. Familiarise yourself with its layout, services, and any unique features. This will show your genuine interest and help you discuss how you can contribute to its success.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to create a positive atmosphere for both customers and colleagues.
✨Understand Compliance and Regulations
Brush up on the relevant regulations and compliance standards in the gaming industry. Be ready to discuss how you would ensure these standards are met in your role. This knowledge will demonstrate your commitment to maintaining high professional standards.
✨Prepare for Customer Scenarios
Think about potential customer disputes or challenges you might face in a casino environment. Prepare responses that showcase your empathy and professionalism. This will help you convey your problem-solving skills during the interview.