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- Tasks: Lead and inspire teams in a vibrant casino environment while ensuring top-notch customer service.
- Company: Join a leading gaming brand opening a new venue in Middlesbrough.
- Benefits: Competitive salary, bonuses, 28 days holiday, and career progression opportunities.
- Why this job: Be part of an exciting new venture and make a real impact in the gaming industry.
- Qualifications: Experience in the gaming industry is a plus, but full training is provided.
- Other info: Flexible hours with a dynamic team focused on customer excellence.
The predicted salary is between 28965 - 28965 £ per year.
As part of our clients continued growth, they are opening an exciting new Casino venue in Middlesbrough and are looking for Casino Managers to help lead the new Casino and Gaming Studio, driving performance, inspiring the team, and ensuring the highest standards of compliance and customer service.
This is a Casino & Gaming Studio duty manager role reporting to the Casino & Studio Operations Manager. As a Casino Manager, you will be responsible for all aspects of both the business-to-business Gaming Studio and the retail Casino venue on a shift-by-shift basis. You will lead the department teams implementing the business plans and service standards to deliver success for the business, the customer, our colleagues, the local community and the regulator. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our clients high and professional standard. You will make the difference by inspiring, motivating and leading your teams in creating a welcoming and friendly atmosphere for customers and colleagues alike.
What You'll Do:
- Lead day-to-day casino operations with visible, hands-on leadership.
- Motivate, develop and empower your department teams to deliver exceptional service.
- Manage the venue on a shift basis ensuring the highest levels of presentation, cleanliness and health & safety are consistently achieved.
- Ensure the venue is continually compliant, demonstrating a strong knowledge of all relevant regulation and policies.
- Maximise revenue by monitoring performance and managing gaming activity.
- Act as the key point of contact on site for both customers and colleagues.
- Foster a positive, safe, and professional working environment.
- Promote responsible gambling standards and safeguard both customers and business.
- Support all HR processes including recruitment and staff development, from trainee level upwards.
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
Key Skills:
- Experienced industry professional casino/gaming background desirable but not essential as full training will be offered.
- Confident problem-solver and decision-maker, used to fast-paced environments.
- Excellent communication skills.
- Handle customer disputes with empathy and professionalism.
- Support marketing initiatives and keep your team informed and engaged.
- Maintain high standards of compliance, security, and venue health & safety.
- Demonstrate flexibility to work across a 24/7 operation, including evenings, nights and weekends.
Benefits:
- In addition to a competitive salary, you'll have the opportunity to earn Quarterly and Annual achievement-based bonus in addition to recognition rewards and Long Service rewards.
- 28 days holiday (incl. bank holidays), increasing with length of service.
- Career progression opportunities.
- Job Security.
- Enhanced maternity/paternity packages.
- Life assurance (3x salary).
- 24-hour Employee Assistance Programme.
- Employee discount service discounts in retail, travel, cinema etc.
If you're ready to step into a leading role within one of the UK's most exciting gaming brands, we'd love to hear from you.
Package:
- Salary: £28,965 + £1.50ph Night Allowance (11pm-6am) & Bonus.
- Hours: 40 per week, (includes evenings, nights & weekends).
Locations
Duty Manager in Middlesbrough, North East employer: Gravity Recruit Limited
Contact Detail:
Gravity Recruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Middlesbrough, North East
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Duty Manager role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for the gaming industry shine through. Be yourself, share your experiences, and don’t be afraid to show how you can inspire and lead a team.
✨Tip Number 3
Research the company inside out! Know their values, mission, and what makes them tick. This will not only help you in interviews but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to go directly to the source. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager in Middlesbrough, North East
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the casino and gaming industry shine through. We want to see that you’re excited about leading a team and creating a fantastic atmosphere for customers and colleagues alike.
Tailor Your CV: Make sure your CV highlights relevant experience, even if it’s not directly in the casino sector. We appreciate transferable skills, so focus on your leadership, customer service, and compliance knowledge to show us you’re the right fit.
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that clearly outlines your skills and experiences. Avoid jargon and make it easy for us to see why you’d be a great Duty Manager.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the new Casino venue thoroughly. Understand its layout, services offered, and any unique features. This will not only show your genuine interest but also help you discuss how you can contribute to creating a welcoming atmosphere for customers.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading teams, so prepare examples of how you've motivated and developed staff in previous roles. Think about specific situations where you inspired your team to deliver exceptional service or handled a challenging situation with empathy and professionalism.
✨Demonstrate Compliance Knowledge
Familiarise yourself with relevant regulations and compliance standards in the gaming industry. Be ready to discuss how you would ensure the venue meets these standards and how you would handle any compliance issues that may arise during your shifts.
✨Prepare for Customer Scenarios
Think about potential customer disputes or challenges you might face in a casino environment. Prepare responses that highlight your problem-solving skills and ability to maintain a positive, professional atmosphere while ensuring customer satisfaction.