At a Glance
- Tasks: Support the Manager in running a vibrant venue and lead the team in their absence.
- Company: Join a market-leading company with a focus on customer service excellence.
- Benefits: Enjoy job security, bonuses, and discounts on various services.
- Other info: Flexible shifts and great opportunities for personal development await you.
- Why this job: Be a key player in delivering exceptional customer experiences and driving business success.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
The predicted salary is between 28875 - 28875 € per year.
The role: Would you like to join a market-leading company in their industry across the UK? Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue)
- By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, you could be promoting our excellent offers, promotions and events / providing refreshments and snacks to our customers.
Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to an ever-expanding business
- The opportunity to earn bonuses and recognition for going the extra mile.
- They pay above the National Living Wage regardless of age!
- Annual Shoe Allowance
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
Package: Salary: £28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns
Benefits:
- Bonus scheme
- Performance bonus
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Assistant General Manager in Macclesfield employer: Gravity Recruit Limited
Join a dynamic and market-leading company in Macclesfield as an Assistant General Manager, where you will be part of a supportive team that values excellent customer service and employee development. With competitive pay above the National Living Wage, a range of benefits including bonuses, enhanced maternity and paternity packages, and a commitment to your growth through our Employee Development Programme, this role offers a rewarding career path in a vibrant work culture. Enjoy job security in an expanding business while being recognised for your contributions and having access to various discounts and wellness programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Macclesfield
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another candidate.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you the lowdown on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role. Highlight your customer service skills and management experience, as these are key for the Assistant General Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Assistant General Manager in Macclesfield
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Professional Yet Personable:While we love a professional tone, don’t be afraid to let your personality shine through! We’re looking for outgoing and confident candidates, so a touch of your unique voice can make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you discuss how you can contribute to maintaining those high standards.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think of specific situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to deliver great service, which is crucial for the role.
✨Demonstrate Leadership Qualities
As an Assistant General Manager, you'll need to support and lead staff. Be ready to discuss your previous supervisory or management experiences. Share how you motivated your team, delegated tasks, and handled challenges, showcasing your leadership style and ability to drive business success.
✨Be Ready for Flexibility Questions
Since this role requires flexibility across various shifts, be prepared to discuss your availability. Highlight your willingness to adapt to the needs of the business and provide examples of how you've successfully managed your time in previous roles, ensuring you're always presentable and punctual.
