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- Tasks: Provide 1st, 2nd, and 3rd level IT support across multiple locations.
- Company: Join a dynamic multi-brand business focused on innovative IT solutions.
- Benefits: Enjoy employee discounts, free parking, and a health & wellbeing programme.
- Why this job: Be part of a supportive team while enhancing your tech skills in a fast-paced environment.
- Qualifications: Experience with Microsoft 365, desktop support, and network troubleshooting is essential.
- Other info: Monday to Friday hours with opportunities for travel.
Our client is looking for an experienced IT Technician to join their growing multi-brand business. Working as part of the internal IT team providing 1st, 2nd and 3rd level end user support from desktop to major applications and infrastructure along with system support on our internal and external owned infrastructure across multiple countries and offices. Manage, support design and deliver of end-to-end solutions, using a variety of Microsoft cloud, connectivity and third-party solutions and/or partners.
The ideal person will be highly resilient, able to remain calm and stable under pressure and have excellent interpersonal skills to provide support for our internal end users and applications investigating troubleshooting & resolving issues.
Job Purpose:
- To provide 1st, 2nd and 3rd Level end user and system support
- Communicating with the users needing support will be either direct, remote access, e-mail or by the telephone
- Set up & Support clients with applications such as Microsoft 365
- Install and administrate servers, laptops and PCs including operating systems and applications
- Working and managing, when necessary, with 3rd party support suppliers and contractors to fulfil company requirements and projects
- Perform system backups and recovery
- Configure and maintain the company's end points and operating systems to comply with corporate policies
- Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective
- Resolving technical problems as they arise
- Maintaining the security and integrity of the company's IT systems
- Maintain accurate departmental / client records, including hardware assets and software licenses
- Ensure that software license terms are not breached
Experience & proven hands-on knowledge:
- Managing end users (includes MACD; move, add, change & delete) with local PC configurations
- Understand and working knowledge looking after LANs, WANs WLANs
- Configuring DHCP and DNS
- Understand the setup and maintenance of network cabling and rack design Including the configuration of switches and routers
- Excellent Communication skills
- Desktop Support
- Laptop/PC builds
- Android / iOS Tablet & mobile phone deployments
- Experience of helpdesk ticket system
- Microsoft Windows 10/11 /Microsoft Office Support / Microsoft Office365 SharePoint Administration & Support / Microsoft Office 365 Administration / Microsoft Intune (Endpoint Manager / Microsoft Entra (Azure AD)
- Troubleshooting Printers & Internet connectivity
- Network design and implementation including Installation of CAT 6 networks (installing structured cabling)
- Natural aptitude for troubleshooting and problem solving, with the ability to resolve network issues of varying complexity
Qualities and Skills Required:
- Excellent written and spoken English
- Commercial awareness
- Good administration, planning and organisational skills (to work to deadlines and prioritise own workload)
- Change, Incident & Problem management
- Highly focused on attention to detail and quality orientation
- Creative and lateral thinking, idea generating for process improvement and able to implement
- Ability to work on multiple tasks in isolation and within a team
- Highly resilient, remaining calm and stable under pressure
- Excellent communication and interpersonal skills
- A positive and proactive attitude
- A flexible approach and enthusiastic manner
- Willing and able to travel to other locations when required
- Identifies new areas and business processes where Office 365 could be deployed while developing and manages an auditing process for the Office 365 ecosystem for both internal and external customers
Package: Up to £31,000 + Package + Benefits
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
- Working hours Monday to Friday (9am to 5pm)
- Role requires a driving licence
By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database, and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
IT Technician employer: Gravity Recruit Limited
Contact Detail:
Gravity Recruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft 365, Intune, and SharePoint. Having hands-on experience or certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Demonstrate your problem-solving skills during any interactions with us. Be prepared to discuss past experiences where you successfully resolved technical issues, as this role requires a natural aptitude for troubleshooting.
✨Tip Number 3
Highlight your communication skills in conversations or interviews. Since the role involves direct support to end users, showcasing your ability to explain technical concepts clearly will be crucial.
✨Tip Number 4
Be ready to discuss your experience with network configurations and management. Understanding LANs, WANs, and DHCP/DNS setups is essential, so prepare examples that illustrate your expertise in these areas.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your IT support experience, particularly with Microsoft 365, troubleshooting, and network management.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and resilience under pressure. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Certifications: If you have any certifications related to IT support, networking, or Microsoft products, be sure to include them in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Technician role.
How to prepare for a job interview at Gravity Recruit Limited
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft 365, Windows 10/11, and other relevant software. Highlight specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain your approach to troubleshooting and resolving network issues. Use real-life scenarios to illustrate your thought process and how you remain calm under pressure.
✨Emphasise Communication Skills
Since the role involves direct communication with end users, showcase your excellent interpersonal skills. Practice explaining complex technical concepts in simple terms, as this will demonstrate your ability to support users effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage multiple tasks and work under pressure. Prepare examples of past experiences where you successfully juggled various responsibilities while maintaining quality and attention to detail.
