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- Tasks: Lead day-to-day casino operations and inspire your team to deliver exceptional service.
- Company: Join a market leader in the exciting gaming industry.
- Benefits: Competitive salary, bonuses, 28 days holiday, and career progression opportunities.
- Why this job: Be part of a dynamic team creating a welcoming atmosphere for customers and colleagues.
- Qualifications: Experience in the gaming industry is a plus, but full training is provided.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 28965 - 28965 £ per year.
As part of our clients continued growth, they are opening an exciting new Casino venue in Middlesbrough and are looking for Casino Managers to help lead the new Casino and Gaming Studio, driving performance, inspiring the team, and ensuring the highest standards of compliance and customer service.
This is a Casino & Gaming Studio duty manager role reporting to the Casino & Studio Operations Manager. As a Casino Manager, you will be responsible for all aspects of both the business-to-business Gaming Studio and the retail Casino venue on a shift-by-shift basis. You will lead the department teams implementing the business plans and service standards to deliver success for the business, the customer, our colleagues, the local community and the regulator. You will be running the venue, carrying out all admin and customer service duties as required to ensure the venue is held to our clients high and professional standard. You will make the difference by inspiring, motivating and leading your teams in creating a welcoming and friendly atmosphere for customers and colleagues alike.
What You'll Do:
- Lead day-to-day casino operations with visible, hands-on leadership.
- Motivate, develop and empower your department teams to deliver exceptional service.
- Manage the venue on a shift basis ensuring the highest levels of presentation, cleanliness and health & safety are consistently achieved.
- Ensure the venue is continually compliant, demonstrating a strong knowledge of all relevant regulation and policies.
- Maximise revenue by monitoring performance and managing gaming activity.
- Act as the key point of contact on site for both customers and colleagues.
- Foster a positive, safe, and professional working environment.
- Promote responsible gambling standards and safeguard both customers and business.
- Support all HR processes including recruitment and staff development, from trainee level upwards.
- Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
Key Skills:
- Experienced industry professional casino/gaming background desirable but not essential as full training will be offered.
- Confident problem-solver and decision-maker, used to fast-paced environments.
- Excellent communication skills.
- Handle customer disputes with empathy and professionalism.
- Support marketing initiatives and keep your team informed and engaged.
- Maintain high standards of compliance, security, and venue health & safety.
- Demonstrate flexibility to work across a 24/7 operation, including evenings, nights and weekends.
Benefits:
- In addition to a competitive salary, you'll have the opportunity to earn Quarterly and Annual achievement-based bonus in addition to recognition rewards and Long Service rewards.
- 28 days holiday (incl. bank holidays), increasing with length of service.
- Career progression opportunities.
- Job Security.
- Enhanced maternity/paternity packages.
- Life assurance (3x salary).
- 24-hour Employee Assistance Programme.
- Employee discount service discounts in retail, travel, cinema etc.
If you're ready to step into a leading role within one of the UK's most exciting gaming brands, we'd love to hear from you.
Package:
- Salary: £28,965 £1.50ph Night Allowance (11pm-6am) & Bonus.
- Hours: 40 per week, (includes evenings, nights & weekends).
Duty Manager employer: Gravity Recruit Limited
Contact Detail:
Gravity Recruit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and fits the vibe of the casino environment. First impressions matter, so let your attire reflect your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team in a vibrant casino environment. Share your experiences that relate to customer service and team leadership.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight relevant skills and experiences that align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the communication skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our exciting new venture in Middlesbrough!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Casino Inside Out
Before your interview, make sure you research the casino and gaming industry thoroughly. Understand the key regulations, customer service standards, and operational challenges that come with managing a casino. This knowledge will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Think about specific situations where you resolved conflicts or improved team performance, as these stories will highlight your leadership capabilities.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle customer disputes and operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process and decision-making skills effectively, which are crucial for this role.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the casino's culture, team dynamics, and future goals. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you. Remember, they want to see your enthusiasm and commitment!