At a Glance
- Tasks: Support the manager in running a vibrant venue and ensure excellent customer service.
- Company: Join a market-leading company with a focus on growth and development.
- Benefits: Competitive salary, bonuses, discounts, and a supportive employee development programme.
- Other info: Flexible shifts and great career progression opportunities await you!
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
The predicted salary is between 28875 - 28875 € per year.
The role: Would you like to join a market-leading company in their industry across the UK? Our clients' Assistant Managers are an essential part of the team. Supporting the Manager in the day-to-day running of a venue, you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue)
By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers.
Who are we looking for? We are looking for candidates who are not only passionate about great customer service but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential; therefore, we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven-day-a-week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to an ever-expanding business
- The opportunity to earn bonuses and recognition for going the extra mile.
- They pay above the National Living Wage regardless of age!
- Annual Shoe Allowance
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme.
- Access to a confidential 24hr Health Assured helpline
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
Package:
- Salary: £28,875 + Bonus + Package
- Shift pattern: 5 days across 7, mixed shift patterns
- Benefits: Bonus scheme, Performance bonus, Company pension, Enhanced maternity leave, Enhanced paternity leave, Health & wellbeing programme, Life insurance, Referral programme, Store discount
Locations
Assistant General Manager in Cheshire, Warrington employer: Gravity Recruit Limited
Join a dynamic and market-leading company in Macclesfield as an Assistant General Manager, where you will be part of a vibrant team dedicated to delivering exceptional customer service. With a strong focus on employee development, you will benefit from job security, competitive pay above the National Living Wage, and a range of perks including bonuses, enhanced maternity and paternity packages, and access to a comprehensive health and wellbeing programme. This role offers a unique opportunity to grow within a supportive work culture that values ambition and flexibility, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Cheshire, Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the venue and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership potential! As an Assistant General Manager, you'll need to support and motivate your team. Think about how you've successfully led a group before and be prepared to discuss your approach to delegation and support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Assistant General Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for great customer service in your application. We want to see how you’ve gone the extra mile for customers in your previous roles, so share those stories!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to the Assistant General Manager role by emphasising your relevant experience and skills. We’re looking for specific examples that match what we’ve outlined in the job description.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company there!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you discuss how you can contribute to maintaining those high standards.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your excellent customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to deliver great service, which is crucial for the role.
✨Demonstrate Leadership Qualities
As an Assistant General Manager, you'll need to support and lead staff. Be ready to discuss your previous supervisory or management experiences. Share how you motivated your team, delegated tasks, and handled challenges, showcasing your leadership style and ability to drive business success.
✨Be Flexible and Ready to Adapt
Since the role requires flexibility, be prepared to discuss your availability and willingness to work varied shifts. Highlight any past experiences where you successfully adapted to changing circumstances or worked under pressure, as this will show you're ready for the dynamic nature of the job.
