At a Glance
- Tasks: Support the manager in running a vibrant venue and ensure excellent customer service.
- Company: Join a market-leading company with a focus on growth and development.
- Benefits: Competitive salary, bonuses, discounts, and a supportive employee development programme.
- Other info: Flexible shifts and great career progression opportunities await you!
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
The predicted salary is between 28875 - 28875 € per year.
The role: Would you like to join a market-leading company in their industry across the UK? Our clients' Assistant Managers are an essential part of the team. Supporting the Manager in the day-to-day running of a venue, you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue)
By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers.
Who are we looking for? We are looking for candidates who are not only passionate about great customer service but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential; therefore, we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven-day-a-week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to an ever-expanding business
- The opportunity to earn bonuses and recognition for going the extra mile.
- They pay above the National Living Wage regardless of age!
- Annual Shoe Allowance
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme.
- Access to a confidential 24hr Health Assured helpline
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
Package:
- Salary: £28,875 + Bonus + Package
- Shift pattern: 5 days across 7, mixed shift patterns
- Benefits: Bonus scheme, Performance bonus, Company pension, Enhanced maternity leave, Enhanced paternity leave, Health & wellbeing programme, Life insurance, Referral programme, Store discount
Locations
Assistant General Manager in Cheshire, Macclesfield employer: Gravity Recruit Limited
Join a dynamic and market-leading company in Macclesfield as an Assistant General Manager, where your passion for exceptional customer service will be rewarded with job security, competitive pay above the National Living Wage, and a range of benefits including bonuses, enhanced maternity and paternity packages, and an Employee Development Programme. Our supportive work culture encourages personal growth and offers unique perks such as a shoe allowance, health and wellbeing programmes, and discounts on various services, making it an excellent place for ambitious individuals looking to thrive in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Cheshire, Macclesfield
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in their staff.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and management. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the role of Assistant General Manager.
We think you need these skills to ace Assistant General Manager in Cheshire, Macclesfield
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for great customer service in your application. We want to see how you’ve gone the extra mile for customers in your previous roles, so share those stories!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to the Assistant General Manager role by emphasising your relevant experience and skills. We’re looking for specific examples that match what we’ve outlined in the job description.
Be Professional but Authentic:While we want you to be professional, don’t forget to let your personality shine through! We’re looking for outgoing and confident candidates, so show us who you are in your written application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure to research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you would manage the venue in the absence of the General Manager.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Leadership Qualities
As an Assistant General Manager, you'll need to support and delegate tasks to staff. Think of instances where you've successfully led a team or managed a project. Highlight your ability to motivate others and maintain high standards during peak times.
✨Be Flexible and Ready to Adapt
This role requires flexibility due to varying shift patterns. During the interview, express your willingness to adapt to the needs of the business. Share any experiences where you had to adjust quickly to changing circumstances, showcasing your reliability and commitment.
