Makeup Manager in Cardiff

Our client is looking for a Makeup Manager to join their store team in Cardiff. As a Makeup Manager, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world-class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success.

Team Leadership & Development

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction and teamwork.
• Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth.
• Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters.
• Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation.
• Collaborate as part of a cross-department team, leveraging shared best practices to ensure an outstanding in-store customer journey.

Sales Leadership, Service Excellence & Customer Experience

• Drive sales and services performance, by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Stay up-to-date with the latest makeup and beauty trends, techniques, and product innovations to provide informed recommendations to customers, inspire team members, and foster a culture of continuous learning and skill development.
• Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered.
• Proactively lead your team to engage with customers, build long-lasting relationships, and identify opportunities for upselling and cross-selling.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.

Category Expertise

• Lead and oversee the appointment system, ensuring accurate scheduling, timely management of bookings, cancellations, and reschedules.
• Own the implementation of SBA monthly schedules, ensuring customers can efficiently book services while optimising team productivity and service coverage.
• Lead, coach, and develop makeup artists and service Beauty Advisors through one-on-one coaching, regular feedback, and personalised development plans.
• Ensure advanced team expertise in My Skin Diag, products, brands, and tools, including application techniques and suitability for diverse skin types and tones.
• Oversee the delivery of expert consultations, personalised recommendations, and makeup services, ensuring consistent service standards and an empowering, premium client experience.
• Drive Beauty Hub excellence and activations, ensuring standards, stock, and consumables are maintained.

Do not hesitate to apply if you have

• Proven experience in a leadership or management role within the beauty or retail industry, with a focus on makeup artistry and beauty services.
• In-depth knowledge of makeup products, application techniques, and industry trends, with the ability to coach and mentor others.
• Strong capability to develop and guide a team, fostering both individual growth and collective performance.
• Passion for team development, with the ability to inspire, motivate, and demonstrate resilience in a fast-paced environment.
• Exceptional customer service and communication skills, with a strong ability to build relationships and provide tailored beauty experiences.
• Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues.
• Comfortable using technology in-store to enhance customer service and operational efficiency.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Package: Up to £36,000 depending on experience + Benefits and Commission