At a Glance
- Tasks: Support the manager in running a vibrant venue and ensure excellent customer service.
- Company: Join a market-leading company with a focus on growth and development.
- Benefits: Competitive salary, bonuses, discounts, and a supportive employee development programme.
- Other info: Flexible shifts and great career progression opportunities await you!
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 3 years of customer service experience and a year in a supervisory role preferred.
The predicted salary is between 28875 - 28875 £ per year.
Is this your next job? Read the full description below to find out, and do not hesitate to make an application.
Macclesfield
The role:
Would you like to join a market-leading company in their industry across the UK? Our clients' Assistant Managers are an essential part of the team. Supporting the Manager in the day-to-day running of a venue, you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager.
- Delegate and support staff in their daily tasks.
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue).
By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
Who are we looking for?
We are looking for candidates who are not only passionate about great customer service but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential; therefore, we would expect you to be on time, presentable, and ready to be a great brand ambassador. As a seven-day-a-week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to an ever-expanding business.
- The opportunity to earn bonuses and recognition for going the extra mile.
- They pay above the National Living Wage regardless of age!
- Annual Shoe Allowance.
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme.
- Access to a confidential 24hr Health Assured helpline.
- Life Assurance 3 x annual salary.
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership.
- Access to a generous refer a friend programme.
Package:
- Salary: £28,875 + Bonus + Package.
- Shift pattern: 5 days across 7, mixed shift patterns.
- Benefits: Bonus scheme, Performance bonus, Company pension, Enhanced maternity leave, Enhanced paternity leave, Health & wellbeing programme, Life insurance, Referral programme, Store discount.
By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website.
If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Assistant General Manager in Bollington employer: Gravity Recruit Limited
Join a dynamic and market-leading company in Macclesfield as an Assistant General Manager, where you will be part of a supportive team that values excellent customer service and employee development. Enjoy job security, competitive pay above the National Living Wage, and a range of benefits including bonuses, enhanced maternity and paternity packages, and access to a health and wellbeing programme. With opportunities for growth and a vibrant work culture, this role is perfect for those looking to make a meaningful impact in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Bollington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Assistant General Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and management. We all know that confidence is key, so the more you rehearse, the better you'll perform when it counts!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for customer service shine through. They want to see how you'd fit into their team, so don’t hold back!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant General Manager in Bollington
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent service and making customers happy.
Tailor Your CV:Make sure your CV is tailored to the Assistant General Manager role. Highlight your relevant experience, especially any supervisory or management roles you've had. We love seeing how your past experiences align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you would manage the venue effectively.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Leadership Qualities
As an Assistant General Manager, you'll need to support and lead a team. Think of specific instances where you've successfully managed a team or delegated tasks. Highlight your ability to motivate others and drive business during peak times.
✨Be Flexible and Ready to Adapt
This role requires flexibility due to varying shift patterns. During the interview, express your willingness to adapt to the needs of the business. Share any experiences where you had to adjust quickly to changing circumstances in a previous job.
