At a Glance
- Tasks: Support the General Manager in running a vibrant venue and lead the team in their absence.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Competitive salary, bonuses, discounts, and a comprehensive employee development programme.
- Other info: Enjoy a fun work environment with opportunities for career growth and recognition.
- Why this job: Be a key player in creating memorable experiences for customers while developing your leadership skills.
- Qualifications: 3 years of customer service experience and a year in a supervisory role preferred.
The predicted salary is between 28875 - 28875 € per year.
Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
- Delegate and support staff in their daily tasks
- By delivering excellent customer service, you will play an integral role in day to day running of our venue.
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers.
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages.
As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador.
The opportunity to earn bonuses and recognition for going the extra mile.
- Annual Shoe Allowance
- Employee Development Programme available.
- Employee Assistance Programme.
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
- Salary: £28,875 + Bonus + Package
- Shift pattern: 5 days across 7, mixed shift patterns
- Bonus scheme
- Performance bonus
- Company pension
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Assistant to the General Manager in Blackburn employer: Gravity Recruit Limited
Join a vibrant team as an Assistant to the General Manager, where your passion for exceptional customer service will be rewarded in a supportive and dynamic work environment. With opportunities for personal growth through our Employee Development Programme, generous bonuses, and a range of employee benefits including discounts and life assurance, you will thrive in a culture that values ambition and integrity. Located in a bustling venue, you'll play a key role in delivering outstanding experiences while enjoying a work-life balance with flexible shift patterns.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant to the General Manager in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Assistant Manager role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer service skills and management experience.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be confident and outgoing. Remember, they’re looking for someone who can represent their brand with pride, so let your passion for customer service shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Assistant to the General Manager in Blackburn
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. Mention your supervisory experience and how it aligns with supporting the General Manager.
Be Professional and Presentable:Since we’re all about maintaining high standards, ensure your application is well-formatted and free of typos. A polished application shows us you’re serious about the role and ready to be a great brand ambassador!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you would manage the venue in the General Manager's absence.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think of specific situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to deliver great service, which is crucial for this role.
✨Demonstrate Leadership Qualities
Since you'll be acting as the venue manager at times, it's important to showcase your leadership skills. Be ready to discuss your experience in supervising or managing teams, and how you delegate tasks effectively while supporting your colleagues.
✨Be Presentable and Punctual
First impressions matter! Make sure you arrive on time and are dressed appropriately for the interview. Being presentable reflects your professionalism and shows that you take the role seriously, which is key for being a great brand ambassador.
