At a Glance
- Tasks: Support the venue manager and ensure excellent customer service while leading the team.
- Company: Join a vibrant team in a dynamic venue environment.
- Benefits: Competitive salary, bonuses, discounts, and employee development opportunities.
- Other info: Enjoy a fun work culture with great career growth and recognition.
- Why this job: Be a key player in delivering exceptional experiences and making a real impact.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
The predicted salary is between 28875 - 28875 € per year.
Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
- Delegate and support staff in their daily tasks
- By delivering excellent customer service, you will play an integral role in day to day running of our venue.
- Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers.
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages.
As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador.
The opportunity to earn bonuses and recognition for going the extra mile.
- Annual Shoe Allowance
- Employee Development Programme available.
- Employee Assistance Programme.
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
- Salary: £28,875 + Bonus + Package
- Shift pattern: 5 days across 7, mixed shift patterns
- Bonus scheme
- Performance bonus
- Company pension
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Assistant General Managers in Blackburn employer: Gravity Recruit Limited
Join a vibrant team as an Assistant General Manager where your passion for exceptional customer service will be rewarded. With a strong focus on employee development, our company offers a comprehensive benefits package including bonuses, discounts, and a health & wellbeing programme, all within a supportive work culture that values ambition and integrity. Located in a dynamic venue, you'll have the opportunity to grow your career while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Managers in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Assistant General Manager role. You never know who might have the inside scoop on a vacancy or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and management. We recommend role-playing with a friend to boost your confidence and get comfortable with discussing your experience.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will help you stand out as someone who truly embodies the values of the company.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant General Managers in Blackburn
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Professional and Presentable:Since you’ll be representing our brand, it’s important to come across as professional in your written application. Use clear language, check for typos, and make sure your formatting is neat. First impressions matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you would manage the venue in the absence of the General Manager.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think of specific situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to deliver great service, which is crucial for the role.
✨Demonstrate Leadership Qualities
As an Assistant General Manager, you'll need to support and delegate tasks to staff. Be ready to discuss your previous supervisory or management experiences. Share how you motivated your team, handled conflicts, or improved performance, as this will show you're capable of stepping up when needed.
✨Be Presentable and Punctual
First impressions matter! Arrive on time, dressed appropriately, and ready to represent the brand. Being punctual and presentable reflects your professionalism and respect for the opportunity, which aligns with the company's expectations for a great brand ambassador.
