At a Glance
- Tasks: Support the manager in running a vibrant venue and ensure excellent customer service.
- Company: Join a market-leading company with a focus on growth and development.
- Benefits: Competitive salary, bonuses, discounts, and a supportive employee development programme.
- Other info: Flexible shifts and great career progression opportunities await you!
- Why this job: Be a key player in delivering exceptional experiences and driving business success.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
The predicted salary is between 28875 - 28875 € per year.
The role: Would you like to join a market-leading company in their industry across the UK? Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day-to-day running of a venue, you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue)
By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers.
Who are we looking for? We are looking for candidates who are not only passionate about great customer service but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential; therefore, we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven-day-a-week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to an ever-expanding business
- The opportunity to earn bonuses and recognition for going the extra mile.
- They pay above the National Living Wage regardless of age!
- Annual Shoe Allowance
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme.
- Access to a confidential 24hr Health Assured helpline
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
Package:
- Salary: £28,875 + Bonus + Package
- Shift pattern: 5 days across 7, mixed shift patterns
- Benefits: Bonus scheme, Performance bonus, Company pension, Enhanced maternity leave, Enhanced paternity leave, Health & wellbeing programme, Life insurance, Referral programme, Store discount
Assistant General Manager in Blackburn employer: Gravity Recruit Limited
Join a dynamic and market-leading company in Preston as an Assistant General Manager, where your passion for exceptional customer service will be rewarded with job security, competitive pay above the National Living Wage, and a range of benefits including bonuses, enhanced maternity and paternity packages, and an Employee Development Programme. Our supportive work culture encourages personal growth and offers unique perks such as a shoe allowance and discounts on retail and wellness services, making it an ideal environment for ambitious individuals looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Assistant General Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer service skills and management experience.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be confident and let your passion for customer service shine through. Remember, they want someone who can connect with customers and lead a team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic candidates who are ready to make a difference in our venues. Don’t miss out!
We think you need these skills to ace Assistant General Manager in Blackburn
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for great customer service in your application. We want to see how you’ve gone the extra mile in previous roles, so share specific examples that showcase your skills and dedication.
Tailor Your CV and Cover Letter:Don’t just send out a generic CV! Take the time to tailor your application to this role. Mention relevant experience, especially in management or supervisory positions, and how it aligns with what we’re looking for.
Be Professional but Authentic:While we appreciate professionalism, we also want to get a sense of who you are. Let your personality shine through in your written application. Be confident and let us know why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gravity Recruit Limited
✨Know the Venue Inside Out
Before your interview, make sure to research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you discuss how you can contribute to maintaining those high standards.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think of specific situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to deliver great service, which is crucial for the role.
✨Demonstrate Leadership Qualities
As an Assistant General Manager, you'll need to support and lead staff. Be ready to discuss your previous supervisory or management experiences. Share how you motivated your team, delegated tasks, and handled challenges, showcasing your leadership style and ability to drive business success.
✨Be Flexible and Ready to Adapt
Since the role requires flexibility, be prepared to discuss your availability and willingness to work varied shifts. Highlight any past experiences where you successfully adapted to changing circumstances or worked under pressure, as this will show you're ready for the dynamic nature of the job.
