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- Tasks: Provide exceptional customer service and support via phone and email.
- Company: Join a friendly team dedicated to customer satisfaction.
- Benefits: Temp-Perm contract with Monday to Friday working hours.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a positive attitude are key.
- Other info: Logistics experience is essential; learn and grow in a fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our clients friendly team. You will be a key point of contact for their customers, providing exceptional service and support, ensuring a professional and positive customer experience.
Responsibilities
- Responding promptly to customer phone and email enquiries.
- Using and updating information on IT portals.
- Acknowledging and resolving customer issues efficiently.
- Have a full understanding of their services so that you can answer customer queries.
- Processing orders, forms, applications and requests.
- Keeping records of customer interactions and transactions.
- Communicating and coordinating with colleagues.
- Providing feedback on the efficiency of the customer service process.
- Proactively ensuring customer satisfaction.
Experience & Skills
- Proven background in a similar role is preferred, but not essential.
- Strong English verbal & written communication skills.
- At ease using bespoke IT systems and Microsoft Office.
- A positive attitude with a willingness to learn/adapt in a fast-paced environment.
- Logistics experience or pallet network experience ESSENTIAL.
- Logistics management/team leader experience preferred, but not essential.
Working Hours
Monday-Friday 08:00am-5:00pm Temp-Perm contract.
If you can deliver outstanding customer service, we look forward to meeting with you!
Customer Service Specialist in Reading employer: Gravity Personnel
Contact Detail:
Gravity Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Reading
✨Tip Number 1
Get to know the company inside out! Research their services and values so you can show off your knowledge during interviews. This will help you stand out as a candidate who genuinely cares about providing exceptional customer service.
✨Tip Number 2
Practice your communication skills! Since strong verbal and written communication is key for a Customer Service Specialist, try role-playing common customer scenarios with friends or family. This will help you feel more confident when responding to enquiries.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for customer service shine through. A positive attitude can make a huge difference in how you're perceived, so don’t hold back!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you're proactive and serious about landing that Customer Service Specialist role!
We think you need these skills to ace Customer Service Specialist in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience and skills that match the job description, especially your customer service background and any logistics experience.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, ensure your application is clear and well-structured. Use professional language but let your personality shine through – we want to see the real you!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've efficiently resolved customer issues in the past. This will show us that you can handle challenges and maintain a positive customer experience.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application.
How to prepare for a job interview at Gravity Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understanding their mission, values, and customer service approach will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are crucial for this role, practice answering common interview questions out loud. You could even ask a friend to conduct a mock interview with you. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Think of situations where you turned a negative experience into a positive one. This will demonstrate your ability to handle challenges effectively and ensure customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.