Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls and manage customer enquiries daily.
- Company: Join a dynamic team in Crawley focused on exceptional customer service.
- Benefits: Enjoy flexible working hours and potential for remote work.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Opportunity to develop valuable skills in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our client based in Crawley. This role requires strong communication skills, the ability to deal with customer enquiries, and a commitment to delivering a positive customer experience.
Duties:
- Dealing with inbound calls from clients
- Receiving 10-30 orders a day via inbound calls
- Dealing with various customer issues
Customer Service Advisor employer: Gravity Personnel
Contact Detail:
Gravity Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer issues will not only boost your confidence but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves dealing with inbound calls, try role-playing with a friend or family member to simulate customer interactions and improve your response time.
✨Tip Number 3
Research our company values and customer service philosophy. Being able to articulate how your personal values align with ours can set you apart from other candidates and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer enquiries or resolved issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your communication skills and your commitment to providing excellent customer service. Be sure to relate your past experiences to the duties mentioned in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Gravity Personnel
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to handle customer enquiries effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing orders. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Highlight Your Experience with Inbound Calls
Since the role involves dealing with inbound calls, share any relevant experience you have in this area. Discuss how you managed call volumes, prioritised tasks, and ensured a positive experience for customers during your previous roles.
✨Demonstrate Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Show your enthusiasm for the Customer Service Advisor role by discussing what you find rewarding about helping customers and how you align with the company's values.
