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For Companies At a Glance
- Tasks: Handle inbound calls and manage customer enquiries daily.
- Company: Join a dynamic team in Crawley focused on exceptional customer service.
- Benefits: Enjoy flexible working hours and potential for remote work.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Opportunity to develop valuable skills in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our client based in Crawley. This role requires strong communication skills, the ability to deal with customer enquiries, and a commitment to delivering a positive customer experience.
Duties:
- Dealing with inbound calls from clients
- Receiving 10-30 orders a day via inbound calls
- Dealing with various customer issues
Contact Detail:
Gravity Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various customer issues will not only boost your confidence but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will help you articulate your thoughts clearly and respond effectively to customer enquiries, which is crucial for this role.
✨Tip Number 3
Research our company values and customer service philosophy. Being able to align your answers with what we stand for will show that you're genuinely interested in joining our team and committed to delivering a positive customer experience.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and customer service strategies. This not only shows your enthusiasm for the role but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since strong communication skills are essential for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to effectively communicate with customers and resolve issues.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. A positive attitude can set you apart from other candidates, so let your passion for customer service shine through.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Gravity Personnel
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to handle customer enquiries effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing orders. Be ready to discuss how you would approach these situations, showcasing your problem-solving skills and commitment to a positive customer experience.
✨Highlight Your Experience with Inbound Calls
Since the role involves dealing with inbound calls, be prepared to talk about any previous experience you have in this area. Share specific examples of how you managed calls, resolved issues, and ensured customer satisfaction.
✨Demonstrate Enthusiasm and Dedication
Employers look for candidates who are not only skilled but also passionate about customer service. Show your enthusiasm for the role and the company during the interview, and express your commitment to delivering excellent service.
