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- Tasks: Be the friendly voice helping customers with their inquiries and complaints.
- Company: Join a well-established client in Reading known for great service.
- Benefits: Earn £11.50 - £12 per hour with potential for permanent placement.
- Why this job: Gain valuable experience in customer service while making a difference for customers.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: Work Monday to Friday, 8am - 5pm, in a supportive team environment.
We are currently looking for a Customer Service Specialist to join our well-established client in Reading. This is a temporary to permanent position, following a qualifying period. Duties: Maintaining a positive and professional attitude toward all customers. Responding promptly to all customer inquiries. Communicating with customers through various channels including Phone calls and emails. Acknowledging and resolving customer complaints. Knowing company products and services inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Working Hours: £11.50 – £12 per hour 8am – 5pm Monday to Friday AMRT1_UKTJ …
Customer Service Specialist employer: Gravity Personnel Careers
Contact Detail:
Gravity Personnel Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with difficult customers or resolving complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research our company and its products thoroughly. Understanding what we offer will allow you to answer questions confidently and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your communication skills. Since the role involves interacting with customers through various channels, being articulate and clear in your responses is crucial. Consider role-playing with a friend to enhance your verbal communication.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service skills. Whether it's a time you resolved a complaint or went above and beyond for a customer, having specific stories ready will make you stand out during the interview.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Specialist position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific examples where you maintained a positive attitude, resolved complaints, or communicated effectively with customers.
Showcase Communication Skills: Since the role involves communicating through various channels, highlight your communication skills in your application. Provide examples of how you've successfully handled customer inquiries via phone and email.
Express Enthusiasm: Convey your enthusiasm for the role and the company in your cover letter. Explain why you are interested in this position and how you can contribute to maintaining high customer satisfaction.
How to prepare for a job interview at Gravity Personnel Careers
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to maintain a positive attitude and resolve issues effectively.
✨Know the Company Products
Research the company's products and services thoroughly. Being able to discuss them confidently during the interview will demonstrate your commitment and readiness for the role.
✨Practice Communication Scenarios
Since the role involves communicating through various channels, practice responding to common customer inquiries over the phone and via email. This will help you articulate your thoughts clearly during the interview.
✨Emphasize Team Collaboration
Customer service often requires teamwork. Be ready to discuss how you've collaborated with colleagues in the past to enhance customer satisfaction and improve service processes.
