Live Operations Technician in London

Join Gravity Media as a Live Operations Technician supporting Premier League Studios from their new cutting-edge Olympia facility. In this hands-on role, you'll provide technical and operational support across live contribution and distribution, IP and HD-SDI workflows, signal routing, event preparation, and system monitoring. Work within a collaborative, innovative team delivering high-quality remote production and broadcast services, with opportunities to develop your skills in a fast-paced, technology-driven environment.

ABOUT THE COMPANY

Gravity Media deliver an unparalleled range of media services and solutions to clients worldwide utilising outside broadcast trucks, fly-packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia offering market-leading broadcast, technology, production, and post-production solutions across many of the world's most-watched live events and entertainment programmes.

OUR PEOPLE

We have a passion for problem solving and thoughtful innovation and recognise our collective differences play a huge role in our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age.

LEADERSHIP BEHAVIOURS

We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organisation. Our managers give clear communication, lead by example and provide feedback to foster growth and development of their team members. Management excellence is essential to the company's success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work environment.

COMMITMENT TO EQUALITY

Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.

ABOUT THE ROLE

A BRIEF SUMMARY: Join the Gravity Media Technology team, in partnership with our clients, Premier League Studios, predominantly based at their new cutting-edge broadcast facility in Olympia, but with some travel to other sites including our remote broadcast centre in West London. Part of a new automation-led, technologically advanced way of delivering the highest quality broadcast services. Remote production is central to what we do, and our engineers are a key technical link between production teams, galleries, outside broadcasts and distribution partners. You'll be part of a small, supportive team responsible for day-to-day technical operations and broadcast workflows across the facility and our remote productions. We value collaboration, clear communication, and thoughtful problem-solving environments.

WHAT YOU'LL BE RESPONSIBLE FOR

• Providing primary operational and technical support for Contribution and Distribution lines.
• Acting as the first point of technical contact for Production teams within galleries and Remote and outside broadcast teams.
• Preparing for live events through configuration of encoders and decoders.
• Supervising live services using network dashboards and traditional monitoring.
• Switching signals in and out as required.
• Assessing signal quality and system stability across IP and HD-SDI workflows.
• Planning and maintaining workflows with careful consideration of on-air risk.
• Carrying out routine maintenance and regular system health checks.
• Managing routing and switching of feeds using internal booking and automation systems.
• Escalating technical issues clearly and calmly, and working with vendor support where needed.
• Supporting operational workflows across the technology and operations centre.
• Supporting and mentoring junior engineers as part of the wider team.

All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business.

THIS ROLE IS FOR YOU IF YOU HAVE

Essential experience and understanding:

• A solid understanding of MCR workflows and broadcast technology fundamentals.
• Experience working with IP-based video routing, including SMPTE-2110.
• Familiarity with monitoring and networking infrastructure dashboards.
• Experience lining up incoming video, audio, and communications circuits.
• Understanding of Ultra HD and HDR working practices.
• Comfortable working with structured processes such as ticketing, documentation, and change control.

Ways of working:

• Able to work independently and collaboratively within a team.
• Comfortable communicating clearly with both technical and non-technical colleagues.
• Able to prioritise work and manage competing tasks in a structured way.
• Calm and methodical when responding to live operational issues.
• Proactive in identifying potential problems before they affect output.

Nice to have (but not essential):

• Experience liaising with third-party circuit suppliers.
• Experience mentoring or supporting junior engineers.
• Familiarity with large-scale live broadcast or remote production environments.

We know people don't always meet every requirement listed. If this role interests you and you meet most of the criteria, we'd still love to hear from you.