At a Glance
- Tasks: Manage customer enquiries and coordinate logistics for RF equipment hire in a fast-paced environment.
- Company: Join Gravity Media, a leader in broadcast services with a global reach.
- Benefits: Full-time role with competitive pay and opportunities for growth in a dynamic industry.
- Other info: Inclusive culture that values diversity and encourages applications from all backgrounds.
- Why this job: Be the first point of contact for exciting live events worldwide and build strong relationships.
- Qualifications: Organised, detail-oriented, and able to thrive under pressure with strong IT skills.
The predicted salary is between 30000 - 40000 € per year.
Join Gravity Media as a Hire Desk Coordinator in Dartford, acting as the first point of contact for RF equipment hire within a fast-paced broadcast environment. You’ll manage customer enquiries, generate quotes, coordinate logistics, and ensure seamless delivery of equipment for live events worldwide. Ideal for organised, customer-focused individuals who thrive under pressure and enjoy building strong working relationships.
ABOUT THE COMPANY
Gravity Media deliver an unparalleled range of media services and solutions to clients worldwide utilising outside broadcast trucks, fly-packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia offering market-leading broadcast, technology, production, and post-production solutions across many of the world’s most-watched live events and entertainment programmes.
OUR PEOPLE
We have a passion for problem solving and thoughtful innovation and recognise our collective differences play a huge role in our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age.
LEADERSHIP BEHAVIOURS
We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organisation. Our managers give clear communication, lead by example and feed back to foster growth and development of their team members. Management excellence is essential to the company’s success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work environment.
COMMITMENT TO EQUALITY
Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.
ABOUT THE ROLE
A BRIEF SUMMARY
Working on the Hire Desk in a busy hire company specialising in wireless camera, audio and communication equipment within the broadcast industry. Part of a wider group that delivers events worldwide, this position is the initial contact point for the hire of RF equipment, providing quotes to customers and seeing their job through to the end whilst doing this to the highest service to all customers.
Working location: Dartford
Weekly hours: 40 hours per week, 9:00-18:00 Monday to Friday
Reporting to: Head of Operations
Role type: Full-time, permanent
WHAT YOU’LL BE RESPONSIBLE FOR
- Raising quotes and handling all correspondences with customers making sure to meet their needs from first contact to completion of their job.
- Liaising with the Projects and technical team for support on more challenging requests.
- Working alongside the Hire Desk team to ensure the equipment and crew availability is suitable to fulfil the new requests.
- Ensuring Purchase Orders or payment in advance where required is received for each job on confirmation to allow for an accurate audit if requested.
- Organising orders for external suppliers, whether it’s equipment, couriers or other services to support the final delivery of the job.
- Liaising with Ofcom and other frequency authorities to arrange frequency licenses for the duration of each event.
- Arranging equipment logistics with customers for each job and coordinating with the Prep team to allow them to plan day to day driving as efficiently as possible throughout the week where required.
- Working with the hire desk bookings team, project management team and prep team to organise international freight shipments by handling all paperwork and liaising with couriers to ensure smooth transit of equipment for major projects and day to day events.
- Arranging the final process of closing down jobs in the system to allow the Accounts team to invoice customers in a timely manner.
- All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business.
THIS ROLE IS FOR YOU IF YOU
- are organised with a high attention to detail
- can prioritise your workload to allow for all tasks to be completed in a timely manner
- work well under pressure and to tight deadlines
- are IT literate to a high standard, including Microsoft Excel and Word
- can learn and understand new and existing systems/software
- are willing to go above and beyond the basics when required to support the needs of the business
- can create great business relationships with both customers and other team members
Hire Desk Coordinator in Dartford employer: Gravity Media
Gravity Media is an exceptional employer, offering a dynamic work environment in Dartford where creativity and collaboration thrive. With a strong commitment to employee growth and an inclusive culture, team members are encouraged to develop their skills while contributing to high-profile live events worldwide. The company values diversity and fosters a supportive atmosphere, making it an ideal place for organised, customer-focused individuals looking to make a meaningful impact in the broadcast industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Coordinator in Dartford
✨Tip Number 1
Get to know the company inside out! Research Gravity Media, their projects, and their culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Hire Desk Coordinator role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and logistics. Think of examples from your past experiences that demonstrate your organisational skills and ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire Desk Coordinator in Dartford
Some tips for your application 🫡
Show Your Organisational Skills:As a Hire Desk Coordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and prioritise effectively. Share examples of how you've kept things running smoothly in previous roles.
Customer Focus is Crucial:We love candidates who put customers first! In your application, mention any experience you have in customer service or building strong relationships. Show us how you’ve gone the extra mile to meet customer needs.
Attention to Detail Matters:In this role, every detail counts. When writing your application, be meticulous! Double-check for typos and ensure your information is clear and concise. This will demonstrate your attention to detail right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gravity Media
✨Know Your Equipment
Familiarise yourself with the RF equipment and services Gravity Media offers. Being able to discuss specific products and their applications will show your genuine interest and understanding of the role.
✨Demonstrate Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational abilities. Discuss how you prioritised tasks under pressure, as this role requires managing multiple customer enquiries and logistics simultaneously.
✨Build Rapport
Practice building rapport during the interview. Show your customer-focused attitude by discussing how you’ve successfully built relationships in previous roles. This is key for a position that relies on strong communication and teamwork.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Hire Desk Coordinator role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
