At a Glance
- Tasks: Provide top-notch IT support to users via phone, email, and in-person.
- Company: Join the prestigious University of Oxford and be part of a vibrant community.
- Benefits: Enjoy competitive pay, great work-life balance, and opportunities for growth.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
- Why this job: Make a difference by solving tech issues and supporting fellow students and staff.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Deliver first- and second-line IT support to end users via phone, email, and in-person channels.
- Troubleshoot and resolve hardware, software, and network issues in a predominantly Microsoft Windows environment.
- Manage support tickets, ensuring timely resolution and accurate documentation in the ticketing system.
- Assist with user account management, including Active Directory provisioning and password resets.
- Collaborate with senior IT staff to implement system updates, patches, and security best practices.
Requirements
- Proven experience in a helpdesk or IT support role, preferably in an academic or large organization.
- Excellent problem‑solving skills and the ability to communicate technical information clearly to non‑technical users.
- Experience with ticketing systems (e.g., ServiceNow, JIRA) and remote support tools.
- Customer‑focused attitude with a commitment to delivering high‑quality service.
IT Support Officer - University of Oxford employer: Gravity Engineering Services Pvt Ltd.
The University of Oxford is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. As an IT Support Officer, you will benefit from a supportive culture that prioritises employee development, providing ample opportunities for growth and advancement within a prestigious institution. Located in the heart of Oxford, you will enjoy a vibrant community and access to world-class resources, making your role both meaningful and rewarding.
Contact Details:
Gravity Engineering Services Pvt Ltd. Recruitment Team
We think you need these skills to ace IT Support Officer - University of Oxford
First-line IT Support
Second-line IT Support
Troubleshooting
Hardware Support
Software Support
Network Issue Resolution
Microsoft Windows Environment
