At a Glance
- Tasks: Provide top-notch support to Neovest customers and troubleshoot technical issues.
- Company: Join JPMorganChase, a leader in fintech innovation.
- Benefits: Competitive salary, flexible work options, and career development opportunities.
- Other info: Collaborative team culture with opportunities for growth and learning.
- Why this job: Make a real impact by solving complex problems in a dynamic environment.
- Qualifications: 3+ years in technical support, with skills in Python, SQL, and AWS.
The predicted salary is between 40000 - 50000 £ per year.
Key Responsibilities
- Provide high‑quality email and phone support to Neovest customers, ensuring timely resolution of technical and functional issues.
- Collaborate with engineering, product, and business stakeholders to diagnose and troubleshoot complex problems, leveraging Python scripts and SQL queries.
- Utilize AWS services and API integrations to monitor system health, analyze logs, and implement fixes.
- Document solutions in knowledge base, contribute to process improvements, and share best practices across the team.
- Participate in Agile ceremonies, providing feedback on feature development and customer impact.
Requirements
- 3+ years of technical support or client service experience in fintech or SaaS environment.
- Proficiency in Python, SQL, and AWS cloud services.
- Strong understanding of API design, RESTful services, and data integration.
- Excellent communication skills, with ability to explain technical concepts to non‑technical stakeholders.
- Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced, collaborative setting.
Digital Markets - Technical Client Service Specialist for Neovest - Analyst - JPMorganChase employer: Gravity Engineering Services Pvt Ltd.
JPMorganChase is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Digital Markets - Technical Client Service Specialist role. Employees benefit from comprehensive training and development opportunities, enabling them to grow their technical skills in a supportive environment. With a focus on collaboration and innovation, team members are encouraged to contribute to meaningful projects that directly impact clients, all while enjoying the advantages of working in a leading global financial institution.
Contact Details:
Gravity Engineering Services Pvt Ltd. Recruitment Team
We think you need these skills to ace Digital Markets - Technical Client Service Specialist for Neovest - Analyst - JPMorganChase
Technical Support
Client Service
Python
SQL
AWS Cloud Services
API Design
RESTful Services
