Key Responsibilities
- Respond to phone calls and support tickets, diagnosing and resolving technical issues for a growing client base.
- Install, configure, and maintain Windows and networking equipment, ensuring optimal performance and security.
- Collaborate with first‑line support and project teams to deliver timely solutions and project deliverables.
- Document troubleshooting steps and solutions in the ticketing system, maintaining accurate knowledge base entries.
- Assist in the rollout of telecom products and services, providing on‑site support as required.
Requirements
- Proven experience in a help desk or second‑line support role, preferably within an IT services environment.
- Strong customer‑service orientation with excellent communication skills.
- Ability to work independently and as part of a collaborative team.
- Willingness to travel within Sussex and support local clients.
Contact Details:
Gravity Engineering Services Pvt Ltd. Recruitment Team
