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- Tasks: Lead a fun-loving team to ensure top-notch customer experiences at Gravity Max.
- Company: Join the UK's biggest name in active entertainment, located in vibrant Liverpool ONE.
- Benefits: Enjoy free entry to trampoline parks, 75% off activities, and discounted food.
- Why this job: Be part of a dynamic environment where fun and teamwork drive success.
- Qualifications: Experience in customer-facing leadership roles; leisure or entertainment background preferred.
- Other info: Flexible hours with evening and weekend shifts; great for students seeking leadership experience.
The predicted salary is between 36000 - 60000 £ per year.
Having fun matters, so we let the good time roll!
We’re excited to be recruiting for a Zonal Manager with great leadership skills to support our Liverpool site. As a real team player you\’ll provide support the Management Team in the day to day operational running of one of the areas within our large Liverpool site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.
Situated in the heart of Liverpool ONE, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, bowling, VR, and darts. We also host Liverpool’s best roof terrace, a great place to watch sport and catch up with friends, whatever the weather.
More about you
At Gravity we believe that having fun matters, and this doesn\’t just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We\’re therefore looking for an experienced leader who can support the team not only in the operational running of the site, but developing a culture of accountability and fun.
A leadership background in the leisure or entertainment space would be an advantage, but customer facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.
Key accountabilities and responsibilities
- Responsible for the ensuring delivery of high-quality customer service and experience consistently.
- Motivate a team to drive daily sales, and increase productivity.
- Work with the management team to ensure effective resource management within your zone throughout peak and off-peak times.
- Open and close the business if scheduled, perform cash handling duties and support with daily set up.
- Deal effectively with customer concerns, queries and complaints if required, following Company guidelines.
Your experience
- Experience in customer facing roles at a Team Leader or Supervisor level.
- Experience in a leisure or entertainment role is desirable.
- Awareness of Company commercials and financials.
- A strong leader who can communicate effectively and motivate a team.
- Proactive organisational and time management skills.
- Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.
What’s in it for you?
- Free entry to our Gravity Active trampoline parks
- 75% discount on Gravity Max activities
- Discounted food while on and off shift
- Health care scheme
#J-18808-Ljbffr
Zonal Manager - Liverpool employer: Gravity Active Entertainments
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zonal Manager - Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and entertainment industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your fun side shine through. Remember, they’re looking for someone who can create an environment of fun, so don’t be afraid to show them how you can bring that energy!
✨Tip Number 3
Prepare for situational questions! Think about how you’ve handled challenges in previous roles, especially in customer-facing situations. They’ll want to see how you can motivate a team and deal with customer concerns effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Gravity Max team!
We think you need these skills to ace Zonal Manager - Liverpool
Some tips for your application 🫡
Show Your Fun Side: When you're writing your application, let your personality shine through! We want to see how you can bring fun into the workplace, so don’t be afraid to show us your enthusiasm for the role and the environment we create at Gravity.
Highlight Leadership Experience: Make sure to emphasise any leadership roles you've had, especially in customer-facing positions. We’re looking for someone who can motivate a team and create a positive atmosphere, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Use bullet points if it helps to break down your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Gravity team!
How to prepare for a job interview at Gravity Active Entertainments
✨Know the Company Culture
Before your interview, dive into Gravity Max's vibe. They value fun and teamwork, so think about how you can showcase your leadership style in a way that aligns with their culture. Bring examples of how you've created a positive environment in past roles.
✨Showcase Your Leadership Skills
Prepare to discuss specific instances where you've motivated a team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your leadership has driven success in previous positions.
✨Understand the Operations
Familiarise yourself with the day-to-day operations of a leisure or entertainment venue. Be ready to talk about how you would manage resources during peak times and handle customer complaints effectively, demonstrating your operational savvy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics or how they measure success in creating a fun environment. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
