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For Companies At a Glance
- Tasks: Lead a team to enhance customer experience and manage site operations.
- Company: Join Gravity, the UK's top active entertainment destination in Castleford.
- Benefits: Enjoy career development, discounts, health insurance, and subsidised food.
- Why this job: Perfect for aspiring leaders eager to grow and make an impact.
- Qualifications: Previous supervisory experience in customer-facing roles is essential.
- Other info: Dynamic environment with opportunities to create memorable experiences.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Responsible for the operational running of the site, ensuring a team focus on customer experience.
- Responsible for the line management and performance of our Champions.
- Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties.
- Demonstrate exceptional leadership, by role modelling the business values and leadership behaviour framework.
- Understanding site budgets.
- Undertake an active role in supporting the management team on delivering the budget, through supporting planning, managing costs and helping to protect profit.
- Uphold business standards relating to service, health and safety, brand and training.
Benefits
- Great location with good access links
- Career development
- Discounted rates for Gravity sites and products
- Employee Assistance Program
- Contributory health insurance
- Subsidised food and drink on sites
Are you an aspiring future leader? Have you improved ways of working in your current role? Are you eager to learn, develop and progress your career? If so, you could be just the person we’re looking for. Our ideal candidate has previous supervisory or team leader experience in a customer facing role. This could be in the hospitality or retail environment, or perhaps you have worked in leisure centres or health clubs. We’re looking for a dedicated team player, who excels at delivering exceptional customer service.
Situated in the heart of Xscape Castleford, Gravity is the UK’s biggest name in active entertainment. Gravity Max is the UK’s biggest name in active entertainment, with attractions such as e-karting, Immersive Game Box and Karaoke. A great place for families to create memories, or burn off excess energy.
Supervisor - Castleford Max in Wakefield employer: Gravity Active Entertainments
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Castleford Max in Wakefield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Gravity's social media and website. Understanding their values will help you connect with the team and show that you're a perfect fit for their customer-focused environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. We want to hear how you’ve tackled challenges and made a positive impact in your previous roles.
✨Tip Number 3
Prepare questions for your interview! Show your interest by asking about the team dynamics or how they measure success in customer experience. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Gravity team. Don’t miss out on this opportunity!
We think you need these skills to ace Supervisor - Castleford Max in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Supervisor role. Highlight any previous supervisory or team leader experience, especially in customer-facing roles like hospitality or retail.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Gravity Max. Share specific examples of how you've improved ways of working or delivered exceptional customer service in your past roles.
Showcase Your Leadership Skills: In your application, emphasise your leadership qualities. We want to see how you can role model our business values and support your team in achieving great results.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Gravity Active Entertainments
✨Know Your Customer Service Stuff
Since the role focuses heavily on customer experience, brush up on your customer service skills. Think of examples where you've successfully handled complaints or improved customer satisfaction. Be ready to share these stories during the interview!
✨Show Off Your Leadership Skills
This position requires exceptional leadership, so prepare to discuss your previous supervisory experiences. Highlight how you've motivated a team, modelled business values, and dealt with performance issues. Use specific examples to demonstrate your leadership style.
✨Understand the Numbers
Familiarise yourself with basic budgeting concepts, as understanding site budgets is key. Be prepared to discuss how you’ve managed costs in past roles and how you can contribute to protecting profit at Gravity Max.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about how you would handle specific situations related to customer queries or team management. Practising these scenarios can help you feel more confident during the interview.