At a Glance
- Tasks: Lead a dynamic team to ensure an unforgettable customer experience at Gravity.
- Company: Join the UK's biggest name in active entertainment at Xscape Castleford.
- Benefits: Enjoy career development, discounted rates, and subsidised food and drink.
- Other info: Great access links and a supportive team culture await you!
- Why this job: Be a future leader in a fun environment while making lasting memories for families.
- Qualifications: Previous supervisory experience in customer-facing roles is a plus.
The predicted salary is between 24000 - 30000 € per year.
Situated in the heart of Xscape Castleford, Gravity is the UK's biggest name in active entertainment. As well as the trampoline parks we're famous for, you'll also find activities such as Gravity Rocks and our Gravity Aerial Adventures. A great place for families to create memories, spend a fun-filled afternoon, or burn off excess energy. We're excited to be recruiting for a Supervisor to join our team!
Responsibilities
- Responsible for the operational running of the site, ensuring a team focus on customer experience.
- Responsible for the line management and performance of our Champions.
- Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties.
- Demonstrate exceptional leadership, by role modelling the business values and leadership behaviour framework.
- Understanding site budgets.
- Undertake an active role in supporting the management team on delivering the budget, through supporting planning, managing costs and helping to protect profit.
- Uphold business standards relating to service, health and safety, brand and training.
Benefits
- Great location with good access links
- Career development
- Discounted rates for Gravity sites and products
- Employee Assistance Program
- Contributory health insurance
- Subsidised food and drink on sites
Candidate profile
Are you an aspiring future leader? Have you improved ways of working in your current role? Are you eager to learn, develop and progress your career? If so, you could be just the person we're looking for. Our ideal candidate has previous supervisory or team leader experience in a customer facing role. This could be in the hospitality or retail environment, or perhaps you have worked in leisure centres or health clubs. We're looking for a dedicated team player, who excels at delivering exceptional customer service.
Supervisor - Castleford - Fulltime in Wakefield employer: Gravity Active Entertainments
Gravity, located in the vibrant Xscape Castleford, is an exceptional employer that prioritises employee growth and development within a dynamic and fun-filled environment. With a strong focus on customer experience, our team-oriented culture encourages aspiring leaders to thrive, while offering benefits such as career development opportunities, discounted rates for our attractions, and a supportive Employee Assistance Program. Join us to be part of a company that values your contributions and fosters a rewarding work-life balance.
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Castleford - Fulltime in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Gravity and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've demonstrated exceptional leadership or improved ways of working. Be ready to share these during your interview to showcase your skills.
✨Tip Number 3
Prepare for customer service scenarios! Since you'll be dealing with customer queries and complaints, think about how you would handle different situations. This will help you stand out as someone who can maintain a positive experience for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Supervisor - Castleford - Fulltime in Wakefield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to the amazing experiences we create at Gravity.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your previous roles have prepared you for this Supervisor position, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gravity Active Entertainments
✨Know Your Stuff
Before the interview, make sure you understand Gravity's values and what makes it a leader in active entertainment. Familiarise yourself with their services, especially the trampoline parks and other activities. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate exceptional leadership. Prepare examples from your past roles where you've successfully managed a team or improved customer experiences. Highlight how you role modelled business values and handled challenges effectively.
✨Customer Service is Key
Gravity places a strong emphasis on customer experience. Be ready to discuss how you've dealt with customer queries and complaints in the past. Share specific instances where you turned a negative situation into a positive outcome, showcasing your problem-solving skills.
✨Understand the Business Side
Familiarise yourself with basic budgeting and financial management concepts. Be prepared to discuss how you can support the management team in delivering budgets and managing costs. Showing that you understand the operational side of the business will set you apart as a candidate.
