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- Tasks: Lead a fun team, ensuring exceptional customer experiences and smooth operations.
- Company: Join Gravity, the UK's top active entertainment destination in Northampton.
- Benefits: Career development, discounted rates, health insurance, and subsidised food.
- Other info: Great location with excellent access links and a supportive team environment.
- Why this job: Be part of a vibrant culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in customer-facing roles is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Gravity is all about feeling the power of fun! Situated in the heart of Sol Central, Northampton, Gravity is the UK’s biggest name in active entertainment, boasting a site full of the trampoline parks we’re famous for. A great place for families to create memories, spend a fun-filled afternoon, or burn off excess energy. We're excited to be recruiting for a Supervisor to join our team!
More about you
Are you an aspiring future leader? Have you improved ways of working in your current role? Are you eager to learn, develop and progress your career? If so, you could be just the person we're looking for. Our ideal candidate has previous supervisory or team leader experience in a customer facing role. This could be in the hospitality or retail environment, or perhaps you have worked in leisure centres or health clubs. We're looking for a dedicated team player, who excels at delivering exceptional customer service.
What you’ll be doing
- Responsible for the operational running of the site, ensuring a team focus on customer experience.
- Responsible for the line management and performance of our Champions.
- Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties.
- Demonstrate exceptional leadership, by role modelling the business values and leadership behaviour framework.
- Understanding site budgets.
- Undertake an active role in supporting the management team on delivering the budget, through supporting planning, managing costs and helping to protect profit.
- Uphold business standards relating to service, health and safety, brand and training.
What’s in it for you?
- Great location with good access links
- Career development
- Discounted rates for Gravity sites and products
- Employee Assistance Program
- Contributory health insurance
- Subsidised food and drink on sites
- And best of all you will be joining a fun team, with a great company culture
Supervisor - Northampton - Full time employer: Gravity Active Entertainments
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Northampton - Full time
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the leisure or hospitality sectors. A personal recommendation can go a long way in landing that Supervisor role at Gravity.
✨Tip Number 2
Prepare for the interview by researching Gravity and its values. Show us you understand what makes our team tick and how you can contribute to creating those fun-filled experiences for our customers.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past roles where you've improved processes or handled customer complaints effectively. We want to see how you can bring that exceptional customer service to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Gravity family.
We think you need these skills to ace Supervisor - Northampton - Full time
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating memorable experiences!
Tailor Your Experience: Make sure to highlight any relevant supervisory or customer service experience you have. We’re looking for someone who can lead a team and enhance customer satisfaction, so connect your past roles to what we do at Gravity.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Supervisor role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Gravity Active Entertainments
✨Know Your Stuff
Before the interview, make sure you understand Gravity's mission and values. Familiarise yourself with their customer service approach and think about how your previous supervisory experience aligns with their expectations. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or improved processes in your past roles. Think about specific situations where you dealt with customer complaints or enhanced the customer experience. This will demonstrate your capability to be an effective Supervisor at Gravity.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and team management. Practice responding to scenarios like handling a difficult customer or motivating your team during busy periods. This will help you articulate your problem-solving skills and leadership style.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, training opportunities, or how success is measured in the Supervisor role. This shows your enthusiasm for the position and helps you gauge if Gravity is the right fit for you.