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- Tasks: Lead a dynamic team to enhance customer experiences and manage daily operations.
- Company: Join Gravity, the UK's top active entertainment hub in Milton Keynes, known for fun-filled activities.
- Benefits: Enjoy career development, discounted rates, health insurance, and subsidised food in a vibrant environment.
- Why this job: Be part of a fun-loving team that values leadership and customer service while making lasting memories.
- Qualifications: Previous supervisory experience in customer-facing roles is essential; hospitality or retail backgrounds preferred.
- Other info: Ideal for aspiring leaders eager to grow in a supportive and energetic workplace.
The predicted salary is between 28800 - 42000 £ per year.
Gravity is all about feeling the power of fun!
Situated in the heart of Xscape Milton Keynes, Gravity is the UK’s biggest name in active entertainment. As well as the trampoline parks we’re famous for, you’ll also find activities such as Gravity Rocks and our Gravity assault course. A great place for families to create memories, spend a rainy afternoon, or burn off excess energy. We\’re excited to be recruiting for a Supervisor to join our team!
More about you
Are you an aspiring future leader? Have you improved ways of working in your current role? Are you eager to learn, develop and progress your career? If so, you could be just the person we\’re looking for. Our ideal candidate has previous supervisory or team leader experience in a customer facing role. This could be in the hospitality or retail environment, or perhaps you have worked in Leisure centres or Health clubs. We\’re looking for a dedicated team player, who excels at delivering exceptional customer service.
What you’ll be doing
- Responsible for the operational running of the site, ensuring a team focus on customer experience.
- Responsible for the line management and performance of our Champions.
- Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties.
- Demonstrate exceptional leadership, by role modelling the business values and leadership behaviour framework.
- Understanding site budgets. Undertake an active role in supporting the management team on delivering the budget, through supporting planning, managing costs and helping to protect profit.
- Uphold business standards relating to service, health and safety, brand and training.
What’s in it for you?
- Great location with good access links
- Career development
- Discounted rates for Gravity sites and products
- Employee Assistance Program
- Contributary health insurance
- Subsidised food and drink on sites
And best of all you will be joining a fun team, with a great company culture #wearegravity
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Supervisor - Milton Keynes - Full time employer: Gravity Active Entertainments
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Milton Keynes - Full time
✨Tip Number 1
Familiarise yourself with Gravity's brand and values. Understanding what makes them unique will help you align your answers during any interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or improved processes in previous roles. This will highlight your potential as a future leader within the company.
✨Tip Number 3
Research common customer service scenarios in leisure and hospitality settings. Being able to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Gravity, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Supervisor - Milton Keynes - Full time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or team leader experience, especially in customer-facing roles. Emphasise any achievements in improving customer service or operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've demonstrated leadership and improved ways of working in previous positions.
Showcase Customer Service Skills: In your application, provide examples of how you've dealt with customer queries and complaints effectively. Highlight your ability to ensure satisfactory outcomes for both customers and the business.
Research Gravity: Familiarise yourself with Gravity's values and culture. Understanding their focus on fun and exceptional customer service will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Gravity Active Entertainments
✨Show Your Leadership Skills
As a Supervisor, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully led a team or improved processes. This will show that you can inspire and manage others effectively.
✨Emphasise Customer Service Experience
Since the role focuses on delivering exceptional customer service, be ready to discuss specific instances where you handled customer queries or complaints. Highlight how you ensured a positive outcome, showcasing your problem-solving skills.
✨Understand the Business
Familiarise yourself with Gravity's operations and values. Understanding their focus on fun and customer experience will help you align your answers with their expectations. Research their activities and think about how you can contribute to their success.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and opportunities for career development. This shows your genuine interest in the role and the company.
