At a Glance
- Tasks: Lead a team to enhance customer experience and manage site operations.
- Company: Join Gravity, the UK's leading active entertainment brand in Maidstone.
- Benefits: Enjoy career development, discounted rates, and subsidised food on-site.
- Other info: Great location with excellent transport links and a vibrant team culture.
- Why this job: Perfect for aspiring leaders eager to grow in a fun, dynamic environment.
- Qualifications: Previous supervisory experience in customer-facing roles is a plus.
The predicted salary is between 12 - 15 £ per hour.
Responsibilities
- Responsible for the operational running of the site, ensuring a team focus on customer experience.
- Responsible for the line management and performance of our Champions.
- Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties.
- Demonstrate exceptional leadership, by role modelling the business values and leadership behaviour framework.
- Understanding site budgets. Undertake an active role in supporting the management team on delivering the budget, through supporting planning, managing costs and helping to protect profit.
- Uphold business standards relating to service, health and safety, brand and training.
Benefits
- Great location with good access links
- Career development
- Discounted rates for Gravity sites and products
- Employee Assistance Program
- Contributory health insurance
- Subsidised food and drink on sites
About the Role
Are you an aspiring future leader? Have you improved ways of working in your current role? Are you eager to learn, develop and progress your career? If so, you could be just the person we’re looking for. Our ideal candidate has previous supervisory or team leader experience in a customer facing role. This could be in the hospitality or retail environment, or perhaps you have worked in Leisure centres or Health clubs. We’re looking for a dedicated team player, who excels at delivering exceptional customer service.
About the Company
Situated in the heart of Maidstone, Gravity is the UK’s biggest name in active entertainment. As well as the trampoline parks we’re famous for, you’ll also find activities such as Gravity Ninja Run and our Gravity golf course. A great place for families to create memories, spend a full-filled afternoon, or burn off excess energy. We’re excited to be recruiting for a Supervisor to join our team!
Supervisor - Maidstone - Part time employer: Gravity Active Entertainments
Gravity is an exceptional employer located in the vibrant heart of Maidstone, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on customer experience, our team members enjoy career advancement opportunities, discounted rates for our exciting activities, and a supportive culture that values leadership and teamwork. Join us to be part of a fun and engaging workplace where you can make a real impact while enjoying great benefits like subsidised food and health insurance.
Contact Details:
Gravity Active Entertainments Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Maidstone - Part time
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Gravity. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Gravity's values and recent news. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission and customer focus.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve excelled in customer service or improved team performance. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Gravity team.
We think you need these skills to ace Supervisor - Maidstone - Part time
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Supervisor role. Highlight any previous supervisory or team leader experience, especially in customer-facing roles like hospitality or retail.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for Gravity. Share specific examples of how you've improved ways of working or delivered exceptional customer service in your past roles.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your leadership qualities. We want to see how you’ve role modelled business values and handled customer queries or complaints effectively.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Gravity Active Entertainments
✨Know the Company Inside Out
Before your interview, take some time to research Gravity and its values. Understand their focus on customer experience and how they operate. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Supervisor, demonstrating leadership is key. Prepare examples from your past experiences where you’ve successfully led a team or improved processes. Be ready to discuss how you handle customer complaints and ensure satisfaction, as this is crucial for the role.
✨Understand the Budgeting Basics
Familiarise yourself with basic budgeting concepts, as you’ll be supporting the management team in this area. You don’t need to be an expert, but showing that you understand the importance of managing costs and protecting profit will impress your interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This not only shows your interest but also helps you determine if Gravity is the right fit for you.
