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- Tasks: Lead and motivate a dynamic team while ensuring smooth daily operations.
- Company: Join Gravity Max, the UK's top active entertainment venue in Wandsworth.
- Benefits: Enjoy free entry to trampoline parks, discounts on activities, and a health care scheme.
- Why this job: Create a fun environment while developing your leadership skills in an exciting industry.
- Qualifications: Experience in customer-facing roles; leadership in leisure or entertainment is a plus.
- Other info: Flexible hours with evening and weekend shifts; great career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We’re excited to be recruiting for an Operations Manager with great leadership skills to support our Wandsworth site. With exceptional leadership skills, you will provide support to the Management Team in the day-to-day operational running of the site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.
At Gravity, we believe that having fun matters, and this doesn’t just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We’re therefore looking for an experienced leader who can support the team not only in the operational running of the site but developing a culture of accountability and fun. A leadership background in the leisure or entertainment space would be an advantage, but customer-facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.
Key accountabilities and responsibilities:- Take responsibility for the day-to-day running of the site, working closely with the General Manager and Assistant General Manager.
- Manage and motivate a team of Zonal Managers that are responsible for specific areas within the site, ensuring delivery of a high level of customer experience and colleague engagement.
- Open and close the business when scheduled, ensuring site security, and performing cash handling duties in line with the Company standards.
- Act as a point of escalation for customer queries.
- Manage costs in your associated budget to drive profit.
- Develop Team Members to create a talent pipeline, promoting within where possible.
- Experience in customer-facing roles at a Team Leader or Supervisor level.
- Experience in a leisure or entertainment role is desirable.
- Awareness of Company commercials and financials.
- A strong leader who can communicate effectively and motivate a team.
- Proactive organisational and time management skills.
Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.
What’s in it for you?- Free entry to our Gravity Active trampoline parks
- 75% discount on Gravity Max activities
- Discounted food while on and off shift
- Health care scheme
Operations Manager - Wandsworth employer: Gravity Active Entertainments
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Wandsworth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Gravity Max's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. This will help you demonstrate your experience and show how you can create an engaging environment at Gravity Max.
✨Tip Number 3
Be ready to discuss numbers! Since they’re looking for someone who understands commercials and financials, brush up on how you've managed budgets or driven profits in previous roles. It’ll show you mean business when it comes to operations.
✨Tip Number 4
Apply through our website! Not only does it streamline the process, but it also shows your enthusiasm for the role. Plus, we love seeing candidates who take that extra step to engage with us directly!
We think you need these skills to ace Operations Manager - Wandsworth
Some tips for your application 🫡
Show Your Fun Side: When you're writing your application, let your personality shine through! We want to see how you can bring fun into the workplace, so don’t be afraid to show us your enthusiasm for the role and the environment we create at Gravity Max.
Tailor Your Experience: Make sure to highlight your leadership experience in customer-facing roles. We’re looking for someone who can motivate a team and create a positive atmosphere, so connect your past experiences to what we value here at Gravity.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see how you fit into our team quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gravity Active Entertainments
✨Know the Company Culture
Before your interview, dive into Gravity Max's vibe. They value fun and a positive atmosphere, so think about how you can showcase your personality and leadership style that aligns with this culture. Bring examples of how you've created a fun and engaging environment in past roles.
✨Showcase Your Leadership Skills
Prepare to discuss specific instances where you've successfully led a team. Highlight your experience in motivating others and driving performance, especially in customer-facing roles. Use metrics or outcomes to demonstrate your impact, as they’ll want to see how you can contribute to their operational success.
✨Understand the Financials
Brush up on basic financial principles relevant to the role. Be ready to talk about how you've managed budgets or driven profit in previous positions. This will show that you understand the commercial side of operations, which is crucial for the Operations Manager position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, how they measure success, or what a typical day looks like. It shows your genuine interest in the role and helps you assess if it's the right fit for you too!