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- Tasks: Lead the team and ensure smooth operations at Liverpool's top entertainment venue.
- Company: Join Gravity Max, the UK's biggest name in active entertainment.
- Benefits: Enjoy free entry to trampoline parks, discounts on activities, and a health care scheme.
- Why this job: Create a fun environment while developing your leadership skills in a vibrant setting.
- Qualifications: Experience in customer-facing roles and strong leadership skills required.
- Other info: Flexible hours with evening and weekend shifts; great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Having fun matters, so we let the good time roll!
We’re excited to be recruiting for an Operations Manager with great leadership skills to support our Liverpool site. With exceptional leadership skills you\’ll provide support to the Management Team in the day-to-day operational running of the site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.
Situated in the heart of Liverpool ONE, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, bowling, VR, and darts. We also host Liverpool’s best roof terrace, a great place to watch sport and catch up with friends, whatever the weather.
More about you
At Gravity we believe that having fun matters, and this doesn\\\’t just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We\\\’re therefore looking for an experienced leader who can support the team not only in the operational running of the site but developing a culture of accountability and fun.
A leadership background in the leisure or entertainment space would be an advantage, but customer facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.
Key accountabilities and responsibilities
- Take responsibility for the day-to day running of the site, working closely with the General Manager and Assistant General Manager.
- Manage and motivate a team of Zonal Managers that are responsible for specific areas within the site, ensuring delivery of a high level of customer experience and colleague engagement.
- Open and close the business when scheduled, ensuring site security, and performing cash handling duties in line with the Company standards.
- Act as a point of escalation for customer queries.
- Manage costs in your associated budget to drive profit.
- Develop Team Members to create a talent pipeline, promoting within where possible.
Your experience
- Experience in customer facing roles at a Team Leader or Supervisor level.
- Experience in a leisure or entertainment role is desirable.
- Awareness of Company commercials and financials.
- A strong leader who can communicate effectively and motivate a team.
- Proactive organisational and time management skills.
- Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.
What’s in it for you?
- Free entry to our Gravity Active trampoline parks
- 75% discount on Gravity Max activities
- Discounted food while on and off shift
- Health care scheme
#J-18808-Ljbffr
Operations Manager - Liverpool employer: Gravity Active Entertainments
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Gravity Max's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the fun environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or handled a tough situation. We want to hear how you can bring that energy to our Liverpool site!
✨Tip Number 3
Be ready to discuss customer experience! Since this role is all about creating a great atmosphere for both staff and customers, come prepared with ideas on how to enhance engagement and fun at Gravity Max.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Gravity Max team and contributing to our awesome culture.
We think you need these skills to ace Operations Manager - Liverpool
Some tips for your application 🫡
Show Your Fun Side: We want to see your personality shine through in your application! Don’t be afraid to let us know how you can contribute to our fun culture at Gravity Max. Share experiences that highlight your leadership skills and how you’ve created a positive environment in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your customer-facing leadership experience and any relevant achievements in the leisure or entertainment sector. We love seeing how you’ve made a difference in past positions!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Gravity Max. Use it to explain your passion for the industry and how your skills align with our values. Keep it engaging and fun – we’re all about that vibe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Gravity Max!
How to prepare for a job interview at Gravity Active Entertainments
✨Show Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, especially in customer-facing roles. Think about specific situations where you motivated your team or resolved conflicts.
✨Emphasise Fun and Engagement
Gravity Max values a fun environment, so be ready to discuss how you can contribute to that culture. Share ideas on how to keep the team engaged and happy, and how that translates into better customer experiences. Show them you understand the importance of a positive atmosphere.
✨Know Your Numbers
Understanding the financial side of operations is crucial. Brush up on your knowledge of budgets and profit margins. Be prepared to discuss how you've managed costs in previous roles and how you can drive profitability at Gravity Max.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service or team management. Practice responding to scenarios where you need to make quick decisions or handle difficult customers. This will showcase your problem-solving skills and ability to think on your feet.
