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- Tasks: Handle customer queries via calls, live chat, and emails while booking exciting activities.
- Company: Join Gravity, the UK's leading name in active entertainment with a fun culture.
- Benefits: Enjoy free parking, discounted rates, health insurance, and subsidised food.
- Why this job: Be part of a vibrant team and help create unforgettable experiences for our guests.
- Qualifications: Customer service experience and flexibility in working hours are preferred.
- Other info: Great opportunities for career growth through training and development.
The predicted salary is between 20000 - 25000 £ per year.
We are Gravity, we are the UK’s biggest name in active entertainment. Fun is our key word, where our sites offer up to 30 activities from e‑karting to trampoline parks, high wall climbing to augmented reality bowling. To support our sites, we have a key team of Customer Service Champions, working 7 days a week and based in our Head Office in Xscape Castleford.
What you’ll be doing… Day to day you will be working within our Customer Service call centre. You will be taking inbound calls, working on our live chat, and answering emails from the general public. You will be answering questions and making bookings for our various venues across the UK. Working in a fast‑paced high volume contact centre you’ll need to work efficiently to answer and respond to customer queries quickly or to a high service standard. At Gravity, we pride ourselves on offering our customers the best possible experience, so you’ll provide honest and accurate information with a positive and enthusiastic approach leaving our guests excited about their booking.
Your main Responsibilities:
- Handling inbound calls from customers related to new or existing bookings.
- Booking one of our excellent activities in one of our many locations around the UK, over the phone or following up to email requests.
- Providing accurate and up to date information requested on the various Gravity locations across the UK acting as the central resource for customer enquiries.
- Providing support to your wider Customer Service Centre colleagues and working with the management team to deliver a great guest experience.
- Working flexibly to undertake ad hoc duties as and when required to help meet the needs of the business and guest experience.
We are looking ideally for someone who has a customer service background, and can be flexible in the hours and days they work. We operate Monday to Friday 9am – 5pm and Saturday and Sunday 9am to 4pm.
What’s in it for you?
- Free parking
- Easy accessible location, situated just off the M62 motorway, close to train station and bus routes.
- Discounted rates when using our sites
- Contributory health insurance
- Subsidised food and drink on sites
- The opportunity to grow your career through training and development.
And best of all you will be joining a fun team, with a great company culture.
Customer Excellence Champion in Castleford employer: Gravity Active Entertainments
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Champion in Castleford
✨Tip Number 1
Get to know Gravity! Research the company and its activities so you can chat about them during your interview. Show us that you're genuinely excited about being part of our fun team!
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in our call centre and how you'd handle them. We want to see your positive and enthusiastic approach in action!
✨Tip Number 3
Network with current employees if you can. They can give you insider tips on what it’s like to work at Gravity and what we value in our Customer Excellence Champions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen to join our awesome team!
We think you need these skills to ace Customer Excellence Champion in Castleford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring a positive vibe to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles in customer service and how they’ve prepared you for this fast-paced environment we thrive in.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Excellence Champion role.
How to prepare for a job interview at Gravity Active Entertainments
✨Know Your Gravity
Before the interview, take some time to research Gravity and its various activities. Familiarise yourself with their offerings, locations, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. Be ready to discuss these scenarios during the interview.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This is crucial for a role in customer service, where understanding customer needs is key.
✨Bring the Fun Factor
Gravity values a fun and enthusiastic approach, so let your personality shine through! Be positive and energetic in your responses, and don’t hesitate to express your excitement about the role and the company culture.