Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a fun team, ensuring exceptional customer experiences and smooth operations.
- Company: Join Gravity, the UK's top active entertainment destination in Castleford.
- Benefits: Career development, discounted rates, health insurance, and subsidised food.
- Why this job: Be part of a vibrant team and make lasting memories for families.
- Qualifications: Previous supervisory experience in customer-facing roles is a plus.
- Other info: Great location with excellent access links and a supportive company culture.
Overview
Gravity is all about feeling the power of fun!
Situated in the heart of Xscape Castleford, Gravity is the UK’s biggest name in active entertainment. As well as the trampoline parks we’re famous for, you’ll also find activities such as Gravity Rocks and our Gravity Aerial Adventures. A great place for families to create memories, spend a fun-filled afternoon, or burn off excess energy. We\’re excited to be recruiting for a Supervisor to join our team!
More about you
Are you an aspiring future leader? Have you improved ways of working in your current role? Are you eager to learn, develop and progress your career? If so, you could be just the person we\’re looking for. Our ideal candidate has previous supervisory or team leader experience in a customer facing role. This could be in the hospitality or retail environment, or perhaps you have worked in leisure centres or health clubs. We\’re looking for a dedicated team player, who excels at delivering exceptional customer service.
What you’ll be doing
- Responsible for the operational running of the site, ensuring a team focus on customer experience.
- Responsible for the line management and performance of our Champions.
- Dealing with customer queries and complaints and ensuring a satisfactory outcome is achieved for both parties.
- Demonstrate exceptional leadership, by role modelling the business values and leadership behaviour framework.
- Understanding site budgets. Undertake an active role in supporting the management team on delivering the budget, through supporting planning, managing costs and helping to protect profit.
- Uphold business standards relating to service, health and safety, brand and training.
What’s in it for you?
- Great location with good access links
- Career development
- Discounted rates for Gravity sites and products
- Employee Assistance Program
- Contributary health insurance
- Subsidised food and drink on sites
And best of all you will be joining a fun team, with a great company culture #wearegravity
#J-18808-Ljbffr
Castleford Active - Supervisor (Part time) employer: Gravity Active Entertainments
Contact Detail:
Gravity Active Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Castleford Active - Supervisor (Part time)
✨Tip Number 1
Get to know the company! Before your interview, dive into Gravity's culture and values. This will help you connect your experiences to what they’re all about, showing them you’re not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate how your past experiences make you the ideal Supervisor for their team.
✨Tip Number 3
Show off your leadership skills! Think of specific examples where you’ve led a team or improved processes. Be ready to share these stories during your interview to demonstrate that you’re the dedicated team player they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Castleford Active - Supervisor (Part time)
Some tips for your application 🫡
Show Your Passion for Fun: When you're writing your application, let your enthusiasm for active entertainment shine through! We want to see how much you love creating memorable experiences for customers, so share any relevant stories or examples that highlight your passion.
Tailor Your Experience: Make sure to customise your application to reflect your supervisory or team leader experience. Whether it's in hospitality, retail, or leisure, we want to know how your background makes you the perfect fit for our fun-loving team!
Highlight Customer Service Skills: Exceptional customer service is key at Gravity. In your application, emphasise any experiences where you've gone above and beyond for customers. We love candidates who can demonstrate their ability to handle queries and complaints with a positive attitude.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen to join our awesome team!
How to prepare for a job interview at Gravity Active Entertainments
✨Know Your Stuff
Before the interview, make sure you understand Gravity's mission and values. Familiarise yourself with their activities like Gravity Rocks and Aerial Adventures. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
Prepare examples from your past roles where you've demonstrated leadership or improved team performance. Think about specific situations where you resolved customer complaints or enhanced service delivery. This will highlight your suitability for the Supervisor role.
✨Customer Service is Key
Be ready to discuss how you handle customer queries and complaints. Share stories that illustrate your commitment to exceptional customer service. Remember, they want someone who can ensure a great experience for their guests!
✨Understand the Business Side
Brush up on basic budgeting and financial management concepts. Be prepared to talk about how you can support the management team in delivering budgets and managing costs. This shows you're not just a people person but also business-savvy!
