At a Glance
- Tasks: Lead and optimise operations across supply chain, product development, and customer support.
- Company: Gravitiq, a dynamic private equity-backed consumer brand group in health and beauty.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of the brand.
- Other info: Join a fast-paced, founder-led environment with a focus on data-driven decision-making.
- Why this job: Be at the forefront of scaling innovative health and beauty brands globally.
- Qualifications: Senior operational leadership experience in high-growth consumer businesses required.
The predicted salary is between 90000 - 120000 € per year.
Gravitiq is a private equity-backed consumer brand group building and scaling health and beauty brands into omnichannel category leaders. Our portfolio spans cosmetics, supplements, medical devices and wellness products across Amazon, retail and DTC globally. We are now entering the next phase of growth, focused on building the operational infrastructure required to scale with greater predictability, control and resilience. This role is central to that transition.
This role brings together Supply Chain, Product Development and Regulatory, Technology, and Customer Support into a single, high-performing system. You will translate ambitious growth plans into operational reality by building the structure, processes and capabilities required to support a multi-channel, international business. Working closely with Commercial, Brand and Finance, you will ensure plans are aligned, realistic and executable, improving how the business forecasts, prioritises and delivers.
This is a hands-on leadership role. You will set direction while staying close to execution, identifying issues early, challenging assumptions and driving consistent delivery. We are looking for someone who has built operational foundations during scale, not just managed established systems.
Key Responsibilities- Operational Strategy and Execution: Build scalable operating frameworks, planning rhythms and performance tracking to improve predictability and reduce firefighting. Drive cross-functional alignment between Commercial, Brand and Operations to ensure plans are deliverable and targets are met. Translate growth ambition into clear operational plans with strong execution discipline.
- Supply Chain and Operations: Own the end-to-end supply chain including sourcing, manufacturing, planning, logistics and inventory. Improve forecast accuracy, product availability and working capital efficiency. Lead supplier strategy to improve reliability, resilience and cost efficiency. Ensure operational readiness for US retail and international expansion.
- Product Development and Regulatory: Oversee end-to-end product development and packaging delivery. Improve timelines, predictability and execution discipline across NPD. Embed cost and margin discipline into development decisions. Build scalable regulatory and compliance frameworks across markets.
- Technology, Data & AI: Drive automation of internal systems, reducing manual processes and improving efficiency. Lead practical implementation of AI across forecasting, customer support, reporting and workflows. Build real-time brand and business dashboards across Amazon, DTC and retail. Establish a single source of truth for data and improve reporting clarity. Partner with Tech to improve systems, UX and adoption. Embed a data-driven culture to support faster, better decision-making.
- Customer Support and Experience: Lead omnichannel customer support across Amazon, DTC, TikTok Shop and retail. Set and enforce clear SLAs and service standards. Champion the voice of the customer to drive cross-functional improvements.
- Senior operational leadership experience within a high-growth consumer business.
- Experience owning multiple operational functions across supply chain, product and customer operations.
- Proven track record of building operational infrastructure during scale.
- Strong financial understanding including margin, COGs and working capital.
- Experience with retail environments, ideally in the US.
- Comfortable operating in a founder-led, fast-paced environment.
Senior Operations Director in London employer: Gravitiq
Gravitiq is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the health and beauty sector. With a strong focus on employee growth and development, we offer unique opportunities to build operational frameworks that drive our ambitious growth plans while collaborating closely with cross-functional teams. Located in a fast-paced environment, our team thrives on creativity and resilience, making it an ideal place for passionate professionals eager to shape the future of consumer brands.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Gravitiq or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their supply chain, product development, and customer support strategies. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your hands-on leadership style! Be ready to share examples of how you've built operational frameworks and driven cross-functional alignment in previous roles. We want to see your impact in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our growth journey.
We think you need these skills to ace Senior Operations Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Director. Highlight your experience in building operational frameworks and managing supply chains, as these are key for us at Gravitiq.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your past experiences align with our ambitious growth plans and how you can help us scale effectively.
Showcase Your Leadership Style:We want to know how you lead teams and drive cross-functional alignment. Share examples of how you've set direction while staying close to execution in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Gravitiq
✨Know the Company Inside Out
Before your interview, dive deep into Gravitiq's mission, values, and recent developments. Understanding their portfolio and growth strategy will help you align your experience with their goals, showing that you're not just a fit for the role but also passionate about what they do.
✨Showcase Your Operational Expertise
Prepare specific examples from your past where you've built operational frameworks or improved supply chain efficiency. Highlight how these experiences can translate to Gravitiq's needs, especially in scaling health and beauty brands. Be ready to discuss metrics and outcomes to back up your claims.
✨Emphasise Cross-Functional Collaboration
Since this role requires working closely with various teams, be prepared to discuss how you've successfully driven alignment between different departments in previous roles. Share stories that demonstrate your ability to communicate effectively and foster teamwork, particularly in high-pressure environments.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Think about challenges you've encountered in operational settings and how you overcame them. This will showcase your hands-on leadership style and ability to identify issues early, which is crucial for the role.
