Supply Chain Manager - Digital in Hammersmith

Gravitiq is a consumer brand group that builds and scales health, wellness, and beauty brands into profitable omnichannel category leaders. We are seeking a Supply Chain Manager to lead and coordinate the operational delivery of our supply chain, ensuring products are consistently available across all channels.

This role will be responsible for demand planning, inventory management, procurement coordination, and retail fulfilment, ensuring efficient stock availability and smooth operations across the business. You will work closely with teams responsible for production, new product launches (NPD), and third-party logistics (3PL) to support seamless product flow, maintain service levels, and drive operational excellence.

Key Responsibilities:

• Lead and coordinate all operational aspects of the supply chain for Skincare brand portfolios—fast-growing skincare brand expanding from e-commerce into major retail channels.
• Ensure consistent product availability through effective demand planning, inventory management, procurement coordination, and retail fulfilment.
• Collaborate closely with teams managing production, new product introductions, and 3PL logistics.
• Lead demand planning processes to support sales, marketing, and product launch forecasts.
• Monitor product flow from suppliers to warehouses and onward to customers and retail partners.
• Coordinate with cross-functional teams to ensure supply readiness for new product launches and promotional campaigns.
• Build and maintain accurate forecasts across e-commerce, Amazon, and retail channels.
• Optimize inventory to balance service levels and working capital.
• Analyse sales trends to anticipate supply risks and adjust plans proactively.
• Manage lifecycle inventory, including launches, promotions, and discontinuations.
• Liaise with procurement teams to communicate production forecasts and packaging requirements.
• Track purchase orders and ensure supplier performance meets timelines and quality expectations.
• Support cost optimization through better planning and supplier collaboration.
• Ensure on-time, compliant delivery to major retail partners.
• Collaborate with 3PL and logistics teams to resolve fulfilment issues.
• Monitor retail KPIs such as OTIF, case fill rate, and lead time, and implement corrective actions.
• Work with Sales Operations and Customer Service to address delivery-related issues.
• Maintain accurate inventory and product data.
• Prepare reports on supply, demand, and inventory performance for leadership.
• Identify process improvement opportunities to enhance efficiency and reduce costs.
• Work closely with Brand, Finance, and Product Development to align supply chain operations with business priorities.
• Provide operational insights for financial forecasting, promotions, and planning.

Requirements:

• ~5–8 years of supply chain, demand planning, or operations experience in skincare, cosmetics, or personal care.
• ~Proven experience managing fulfilment for major retailers (e.g., Costco, Walmart, Target, Sephora).
• ~Experience managing multi-channel supply operations (e-commerce + retail).
• ~Strong understanding of inventory management, logistics, and supply/demand planning.
• ~Familiarity with ERP and inventory management systems.
• ~Analytical and data-driven decision-making.
• ~Excellent stakeholder management and communication skills.
• ~Highly organized, detail-oriented, and adaptable in a fast-paced environment.
• ~Process improvement mindset.
• ~Passion for skincare, beauty, and operational excellence.