At a Glance
- Tasks: Lead enterprise customer onboarding and implement API management solutions.
- Company: Join Gravitee, a Gartner® Magic Quadrant™ Leader in API management.
- Benefits: Enjoy competitive pay, stock options, and 25 days holiday plus wellness perks.
- Other info: Dynamic hybrid work culture with endless growth opportunities and team events.
- Why this job: Be part of the AI revolution and make a global impact with your skills.
- Qualifications: Strong technical background in SaaS, cloud, or software environments required.
The predicted salary is between 70000 - 90000 £ per year.
Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence. We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
The Role
AI is reshaping how organizations build, ship, and scale digital products and APIs are the connective tissue that makes it possible. We are currently recruiting for an experienced Solutions Architect to join our growing business. This is a highly technical, customer-facing role focused on onboarding enterprise customers onto the Gravitee platform and helping them successfully deploy API management solutions into production environments.
You’ll work directly with enterprise customers to understand their existing architecture, map out integration strategies, and design how Gravitee fits into their cloud or on‑prem environments. You’ll then take a hands‑on role implementing and deploying the platform, helping customers successfully launch into production while acting as a trusted technical advisor throughout the onboarding and implementation lifecycle.
What You’ll be Doing
- Lead enterprise customer onboarding and implementation projects for the Gravitee platform
- Run architecture discovery sessions to understand customer environments, integrations, infrastructure, and technical requirements
- Design and implement API management solutions across cloud and on‑prem environments
- Deploy and configure Gravitee using Docker and Kubernetes within customer environments
- Work closely with customer engineering and platform teams to guide production rollouts and technical adoption
- Troubleshoot complex technical and integration issues during onboarding and deployment phases
- Act as the primary technical point of contact during implementation and go‑live activities
- Document customer architectures, implementation decisions, and technical best practices
- Partner with Product, Engineering, and Support teams to advocate for customer needs and resolve technical blockers
- Support demos, workshops, enablement sessions, and customer education initiatives
- Maintain ongoing customer relationships post go‑live to ensure customers continue getting value from the platform
Your impact will be visible, measurable, and global.
Strong technical background within SaaS, cloud, platform, infrastructure, or software environments
Experience working with APIs, integrations, platform technologies, or modern cloud‑native architectures
Hands‑on experience implementing or deploying technical platforms into customer or production environments
Experience with Docker and/or Kubernetes deployments
Ability to understand customer architectures and design implementation approaches across cloud or on‑prem environments
Strong troubleshooting and problem‑solving skills across integrations, infrastructure, and platform deployments
Clear communicator who can explain technical concepts in a practical and understandable way
Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations
Ability to travel when required
Desired Skills
- Experience with API Management platforms and exposure to authentication and security concepts such as OAuth2, JWT, SSO, LDAP, or API security
- Experience with scripting or development languages such as Java or Python
- Experience working in Solutions Engineering, Platform Engineering, Professional Services, Technical Consulting, DevOps, Support Engineering, or implementation‑focused TAM environments
- Experience working in startup or scale‑up environments
- Additional European language skills are a plus
Who Thrives at Gravitee
At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well. You’ll do well here if you:
- Care deeply about quality, clarity, and impact
- Are curious, adaptable, and excited by emerging technologies like AI
- Take ownership and follow through
- Value collaboration, openness, and continuous improvement
Bonus points if you’ve worked with APIs, cloud-native platforms, AI‑enabled systems, or open source, but curiosity matters most.
Life at Gravitee
At Gravitee, we invest in humans, not just roles. You’ll get:
- Competitive medical coverage
- Pension / 401k program options
- Stock options - you build it, you own it
- 25 days holiday + in‑country national holidays
- 3 mental health days + wellness allowance
- Your birthday off
- Professional development budget to fuel your growth
- Hybrid work culture with hubs across regions
- Quarterly team events + annual offsite at an exciting location
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
At Gravitee, we believe diverse perspectives make better products and stronger teams.
Technical Account Manager (Customer Solutions Architect) - EMEA North employer: Gravitee
Gravitee is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and well-being. With a strong focus on professional development, hybrid working arrangements, and a commitment to diversity, Gravitee empowers its employees to thrive in a fast-paced, innovative environment at the forefront of AI and SaaS transformation. Join us in London and be part of a meaningful mission that values your contributions and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (Customer Solutions Architect) - EMEA North
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Gravitee or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Gravitee.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Gravitee.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Gravitee that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager (Customer Solutions Architect) - EMEA North
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Gravitee.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Gravitee and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Gravitee
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Gravitee uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
