Strategic Account Manager

Gravitee is a 2025 Gartner Magic Quadrant Leader, on a mission to govern the world’s intelligence. We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.

AI is rewriting the rules of business, and Gravitee is at the center of that transformation. As our Account Manager EMESA North, you won’t just be supporting a product; you’ll be shaping how the world perceives and adopts the next generation of AI-driven digital experiences.

What You’ll Be Doing:

• Own and grow relationships with a portfolio of key existing customers across the EMESA North.
• Manage overall renewal process.
• Act as a strategic advisor and primary point of contact, advocating for your customers internally.
• Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
• Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
• Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
• Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
• Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges.
• Identify and mitigate risks to customer adoption, satisfaction, or renewal.

Your impact will be visible, measurable, and global.

Qualifications:

• 3+ years of experience in a Strategic Account Management role.
• Proven track record of managing enterprise relationships with a strategic lens.
• Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
• Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
• Comfortable navigating technical conversations, while maintaining a business-value focus.
• Strong analytical mindset: able to interpret complex data and make fast, informed decisions.
• Highly organised, proactive, and driven by outcomes.

Who Thrives Here:

Our growth is powered by people who bring passion to their craft, professionalism to their execution, and a commitment to excellence. You’ll thrive here if you:

• Care deeply about high-quality output and brand clarity.
• Are curious, adaptable, and energised by the fast-moving AI landscape.
• Take full ownership of your projects from concept to completion.
• Value a culture of openness, collaboration, and constant evolution.

Bonus Points:

Experience in SaaS, AI-enabled systems, or open-source communities is a plus, but a growth mindset and curiosity matter most.

Life at Gravitee:

At Gravitee, we invest in humans, not just roles. You’ll get:

• Competitive medical coverage
• Pension / 401k program options
• Stock options – you build it, you own it
• 25 days holiday + in-country national holidays
• 3 mental health days + wellness allowance
• Your birthday off
• Professional development budget to fuel your growth
• Hybrid work culture with hubs across regions
• Quarterly team events + annual offsite at an exciting location
• A meaningful, progressive, global company culture that is as fun as it is hardworking
• Endless growth opportunities

At Gravitee, diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favourably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.