Remote Technical Account Manager

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence. We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder. We are the first to bridge traditional API Management with the new frontier of AI Agent Security.

We are currently recruiting for an experienced Technical Account Manager to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells.

You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).

• Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation.
• Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services.
• Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform.
• Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities.
• Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively.
• Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted.

Fluent in French or German and English. Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision. Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus). Ability to travel when required to meet with your accounts. Software development experience in one or more programming languages such as Java or Python. Additional European language skills are a strong plus. Care deeply about quality, clarity, and impact. Are curious, adaptable, and excited by emerging technologies like AI. Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.

Competitive medical coverage, Pension / 401k program options, 25 days holiday + in-country national holidays, 3 mental health days + wellness allowance, Your birthday off, Professional development budget to fuel your growth, Hybrid work culture with hubs across regions, A meaningful, progressive, global company culture that is as fun as it is hardworking, Endless growth opportunities.

At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.