At a Glance
- Tasks: Help customers adopt the Gravitee Platform and drive their digital transformation.
- Company: Join a progressive tech company with a fun and hardworking culture.
- Benefits: Enjoy hybrid work options, professional development, and endless growth opportunities.
- Other info: Dynamic environment with opportunities to tackle challenging technical problems.
- Why this job: Be a technical champion and make a real impact on customer success.
- Qualifications: 5+ years in customer-facing roles, bilingual in French and English.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting an experienced Technical Account Manager to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers' adoption and use of the Gravitee Platform for globally based companies. The TAM will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer's environment. The close relationships developed with your customers will allow you to understand their business/operational/technical needs and challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells. You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives. This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).
What you will be doing:
- Help customers during their onboarding process with activities like architecture design, product configuration, use case implementation.
- Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services.
- Ensure constant communication with customers and emerge as customer's trusted technical advisor and partner.
- Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform.
- Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities.
- Understand, advocate, and document customer's use case, architecture, and roadmap.
- Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers' product features and future roadmap needs and address them actively.
- Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted.
Essential skills:
- Professionally bi-lingual in French and English.
- 5+ years of demonstrated experience handling customers of all sizes.
- Professional Services functions in a fast-paced Software/SaaS company.
- Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision.
- Excellent communication skills and an ability to concisely explain complex technical issues and solutions.
- Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus).
- Ability to travel when required to meet with your accounts.
Desired skills:
- Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes; Software development experience in one or more programming languages such as Java or Python.
- Additional European language skills are a strong plus.
- Experience working in a startup or scale-up environment.
Learn and grow with our professional development allowance to benefit your career. Hybrid culture with options to go into an office in one of our hubs. A meaningful, progressive, global company culture that is as fun as it is hardworking. Endless growth opportunities.
At Gravitee, no employee or applicant will be treated less favourably on the grounds of sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
Technical Account Manager in London employer: Gravitee
Gravitee is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and well-being. With a strong focus on professional development, hybrid working arrangements, and a commitment to diversity, Gravitee empowers its employees to thrive in a fast-paced, innovative environment at the forefront of AI and SaaS transformation. Join us in London and be part of a meaningful mission that values your contributions and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gravitee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gravitee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gravitee:Your cover letter is your chance to shine! Tell us why you want to work at Gravitee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gravitee!
How to prepare for a job interview at Gravitee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
