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- Tasks: Manage enterprise accounts and ensure customer success through strategic project leadership.
- Company: Join Gravitee, a Gartner® Magic Quadrant™ Leader in AI Security.
- Benefits: Enjoy competitive pay, stock options, 25 days holiday, and wellness support.
- Other info: Dynamic culture with endless growth opportunities and a focus on collaboration.
- Why this job: Be at the forefront of AI transformation and make a global impact.
- Qualifications: 3+ years in CSM or Account Management with technical project experience.
The predicted salary is between 60000 - 80000 £ per year.
Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence. We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
The Mission: We are bridging the gap between traditional tech and the new frontier of AI Security.
The Momentum: We combine the credibility of a market leader with the high-octane speed of a startup.
The DNA: We hire "Hold Nothing Back" individuals - passionate professionals who want to redefine how the world interacts with technology.
This is a fixed-term position covering a maternity leave, offering a unique opportunity to manage some of our most prestigious enterprise accounts during a period of rapid AI-driven expansion.
The Role: AI is rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager (12-Month FTC), you will step into a high-impact role, acting as the strategic advisor and project lead for an established portfolio of enterprise accounts. You’ll guide customers from their initial launch through to long-term success and renewal. Given the technical nature of our platform and the complexity of enterprise environments, we’re looking for a partner who blends technical curiosity with disciplined project management to ensure every milestone is met and every goal is realised.
What You’ll Be Doing: At Gravitee, impact isn’t abstract - it’s visible and global. In this role, you will:
- Strategic Account Management: Own the long-term success and retention of a diverse portfolio of enterprise customers across EMEA, ensuring a seamless transition and consistent high-level service.
- Project-Led Onboarding & Success Planning: Lead customer "Success Projects" by executing clear milestones, technical requirements, and timelines to ensure rapid time-to-value.
- Risk Management & Mitigation: Proactively identify project "blockers." Use established project management frameworks to track, escalate, and resolve risks before they impact customer health.
- Cross-Functional Orchestration: Act as the project lead between the customer and Gravitee’s internal teams (Product, Engineering, and Support) to deliver on custom requirements or complex migrations.
- Value Realization & QBRs: Conduct regular Quarterly Business Reviews (QBRs) that demonstrate ROI through data-driven reporting and project status updates.
- Renewal Management: Partner with Account Executives to ensure a seamless renewal process, maintaining our commitment to low churn.
Your impact will be visible, measurable, and global.
Essential Skills:
- 3+ years in a CSM or Account Management role within a B2B SaaS environment (API, DevOps, or Infrastructure space preferred).
- Proven experience managing complex technical projects. Familiarity with methodologies such as Agile, Waterfall, or Prince2 is highly desirable.
- Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects.
- Exceptional presentation and negotiation skills; able to translate complex technical milestones into business value for C-level stakeholders.
- Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools.
Who Thrives Here: Our growth is powered by people who bring passion to their craft, professionalism to their execution, and a commitment to excellence. You’ll thrive here if you:
- Care deeply about high-quality output and brand clarity.
- Are curious, adaptable, and energized by the fast-moving AI landscape.
- Take full ownership of your projects from concept to completion.
- Value a culture of openness, collaboration, and constant evolution.
Bonus Points: Experience in SaaS, AI-enabled systems, or open-source communities, but a "growth mindset" and curiosity matter most.
Life at Gravitee: At Gravitee, we invest in humans, not just roles. You’ll get:
- Competitive medical coverage
- Pension / 401k program options
- Stock options - you build it, you own it
- 25 days holiday + in-country national holidays
- 3 mental health days + wellness allowance
- Your birthday off 🎉
- Professional development budget to fuel your growth
- Hybrid work culture with hubs across regions
- Quarterly team events + annual offsite at an exciting location
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
EMEA Customer Success Manager in London employer: Gravitee
Contact Detail:
Gravitee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gravitee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Gravitee's products and recent news. Show us that you’re not just another candidate; you’re genuinely excited about how AI is transforming the industry.
✨Tip Number 3
Practice your presentation skills! You’ll need to explain complex technical concepts clearly. Try explaining APIs or project management frameworks to a friend to get comfortable with the jargon.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace EMEA Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to work with us at Gravitee and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management, especially in a B2B SaaS environment. We love seeing how your background aligns with the technical aspects of the role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points or short paragraphs to make it easy for us to see your key achievements and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gravitee!
How to prepare for a job interview at Gravitee
✨Know Your Stuff
Make sure you brush up on your knowledge of APIs, JSON, and Cloud Infrastructure. Gravitee is looking for someone who can confidently discuss these technical concepts, so be prepared to showcase your understanding during the interview.
✨Showcase Your Project Management Skills
Since the role involves managing complex technical projects, be ready to share specific examples from your past experiences. Highlight how you've used methodologies like Agile or Waterfall to successfully lead projects and overcome challenges.
✨Prepare for QBR Discussions
Quarterly Business Reviews (QBRs) are a key part of the role. Think about how you would present data-driven reports that demonstrate ROI and project status updates. Practise translating technical milestones into business value for C-level stakeholders.
✨Emphasise Your Adaptability
Gravitee thrives in a fast-paced environment, so be sure to convey your ability to adapt quickly to changing processes and tools. Share examples of how you've embraced change in previous roles and how it led to successful outcomes.