At a Glance
- Tasks: Manage enterprise accounts and guide customers to success with our innovative AI-driven platform.
- Company: Join Gravitee, a Gartner® Magic Quadrant™ Leader in AI Security.
- Benefits: Enjoy competitive pay, stock options, 25 days holiday, and wellness support.
- Other info: Thriving culture of collaboration, growth opportunities, and exciting team events.
- Why this job: Be at the forefront of AI transformation and make a real impact.
- Qualifications: 5+ years in customer success or account management in a fast-paced SaaS environment.
The predicted salary is between 60000 - 80000 € per year.
About Gravitee
Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence. We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
Why Gravitee?
- The Mission: We are bridging the gap between traditional tech and the new frontier of AI Security.
- The Momentum: We combine the credibility of a market leader with the high‑octane speed of a startup.
- The DNA: We hire "Hold Nothing Back" individuals - passionate professionals who want to redefine how the world interacts with technology.
This is a fixed‑term position covering a maternity leave, offering a unique opportunity to manage some of our most prestigious enterprise accounts during a period of rapid AI‑driven expansion.
The Role
AI is rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager (12‑Month FTC), you will step into a high‑impact role, acting as the strategic advisor and project lead for an established portfolio of enterprise accounts. You’ll guide customers from their initial launch through to long‑term success and renewal. Given the technical nature of our platform and the complexity of enterprise environments, we’re looking for a partner who blends technical curiosity with disciplined project management to ensure every milestone is met and every goal is realised.
What You’ll Be Doing
- Build Trust: Maintain regular communication with customers to emerge as a trusted advisor and strategic partner.
- Drive ROI: Establish clear business value and help customers achieve specific targets and ROI through the Gravitee platform.
- Strategic Planning: Mutually design, document, and track comprehensive onboarding project plans.
- Advocacy: Understand and document the customer’s use case, architecture, and roadmap to advocate for their needs internally.
- Escalation Management: Effectively manage the tracking and resolution of customer escalations during the onboarding process, collaborating with Product and Services teams.
- Customer Champion: Act as the voice of the customer within Gravitee to influence our growth and evolution.
Requirements
- 5+ years in a CSM or Account Management role within a B2B SaaS environment in a fast‑paced Software/SaaS company.
- Strong desire to tackle hard customer problems and proven ability to do so with little or no direct daily supervision.
- Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects.
- Comfort working in a fast‑paced, high‑growth environment where you can quickly adopt evolving processes and tools.
- Ability to travel when required to meet with your accounts.
Who Thrives Here
Our growth is powered by people who bring passion to their craft, professionalism to their execution, and a commitment to excellence. You’ll thrive here if you:
- Care deeply about high‑quality output and brand clarity.
- Are curious, adaptable, and energized by the fast‑moving AI landscape.
- Take full ownership of your projects from concept to completion.
- Value a culture of openness, collaboration, and constant evolution.
Life at Gravitee
At Gravitee, we invest in humans, not just roles.
- Competitive medical coverage
- Pension / 401k program options
- Stock options – you build it, you own it
- 25 days holiday + in‑country national holidays
- 3 mental health days + wellness allowance
- Your birthday off
- Professional development budget to fuel your growth
- Hybrid work culture with hubs across regions
- Quarterly team events + annual offsite at an exciting location
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
Equal Opportunity Employer
At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
Diversity and Inclusion
At Gravitee, we believe diverse perspectives make better products and stronger teams.
Customer Success Manager in London employer: Gravitee
Gravitee is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for passionate professionals to thrive. With a commitment to employee growth through competitive benefits, including stock options and a professional development budget, Gravitee fosters an environment where individuals can take ownership of their projects while enjoying a hybrid work culture and engaging team events. Join us in redefining technology at the forefront of AI Security, where your contributions will directly impact our mission and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gravitee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Gravitee's platform. Understand their APIs, JSON, and Cloud Infrastructure. Being able to discuss these topics confidently will show you're the right fit for the Customer Success Manager role.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past where you've tackled tough customer issues. This will demonstrate your ability to handle challenges in a fast-paced environment like Gravitee.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Gravitee team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to work with Gravitee and help customers succeed.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We’re looking for specific examples of how you've tackled challenges in a B2B SaaS environment, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Gravitee!
How to prepare for a job interview at Gravitee
✨Know Your Stuff
Make sure you brush up on technical concepts like APIs, JSON, and Cloud Infrastructure. Being able to confidently discuss these topics will show that you’re not just a people person but also technically savvy, which is crucial for a Customer Success Manager at Gravitee.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed projects in the past. Highlight your ability to design, document, and track onboarding project plans. Gravitee values disciplined project management, so demonstrating your experience here will set you apart.
✨Build Trust with Real Examples
Think of specific instances where you’ve built strong relationships with customers. Be ready to share how you’ve acted as a trusted advisor and helped clients achieve their goals. This aligns perfectly with Gravitee's mission of being a strategic partner.
✨Embrace the Fast-Paced Environment
Be prepared to discuss how you thrive in fast-paced, high-growth settings. Share experiences where you adapted quickly to changes or tackled hard customer problems with minimal supervision. This will resonate well with Gravitee’s dynamic culture.
