Account Manager in London

Join the API Revolution at Gravitee - Where Innovation Meets Growth. Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2025 Gartner Magic QuadrantTM Leader for API Management. We are driving digital transformation for top enterprises, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fuelled by our team’s commitment to excellence and our core values:

• Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
• Hold Nothing Back: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
• Professionalism: We believe in clear, respectful communication and prioritise the needs of our team and customers.

The Role & Why It Exists: Gravitee.io is taking APIs to the next level, and we are looking for someone passionate, curious and ambitious. We are currently recruiting for an experienced Account Manager, who will be the trusted advisor and main point of contact for our existing customers in the EMESA and DACH regions. This is a strategic, relationship-led sales role where you’ll own renewals and expansion while guiding customers beyond API management, aligning Gravitee’s platform to their broader digital transformation initiatives.

WHAT YOU WILL BE DOING: Your daily to-do list will feature some or all of the following, but is not limited to:

• Own and grow relationships with a portfolio of key existing customers across the EMESA and DACH regions.
• Manage overall renewal process.
• Act as a strategic advisor and primary point of contact, advocating for your customers internally.
• Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
• Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
• Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
• Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
• Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges.
• Identify and mitigate risks to customer adoption, satisfaction, or renewal.

ESSENTIAL SKILLS: The right candidate will possess at least the following skills, if not more:

• 3+ years of experience in a Strategic Account Management role.
• Proven track record of managing enterprise relationships with a strategic lens.
• Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
• Professionally bi-lingual in German and English.
• Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
• Comfortable navigating technical conversations, while maintaining a business-value focus.
• Highly organised, proactive, and driven by outcomes.

We offer excellent medical coverage, pension or 401k program options, stock option plans, 25 days holiday/vacation, mental health days, professional development allowances, quarterly outings, and a hybrid culture with options to work in one of our hubs.

At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.