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- Tasks: Manage relationships with key customers and guide them in their digital strategy.
- Company: Gravitee is a leading API management platform driving digital transformation for top enterprises.
- Benefits: Enjoy excellent medical coverage, stock options, 25 days holiday, and mental health days.
- Why this job: Be part of a revolutionary team shaping the future of API management and digital innovation.
- Qualifications: 3+ years in customer-facing roles; strong communication and organisational skills required.
- Other info: Hybrid work culture with opportunities for professional development and exciting team outings.
The predicted salary is between 52000 - 78000 £ per year.
Gravitee City Of London, England, United Kingdom
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Gravitee City Of London, England, United Kingdom
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Join the API Revolution at GraviteeWhere Innovation Meets Growth
Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. Were driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.
Our rapid growth and leadership in API management are fuelled by our teams commitment to excellence and our core values:
- Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
- Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
- Professionalism : We believe in clear, respectful communication and prioritise the needs of our team and customers.
Join us on this journey. Be part of a team thats redefining whats possible in API management, and shaping the future of digital transformation. The possibilities are endless, be a part of the revolution!
THE ROLE & WHY IT EXISTS
Gravitee.io is taking APIs to the next level, we are the premier, open source API platform and we want everyone to know how amazing our software is. To make this happen, we are looking for someone passionate, curious and ambitious. This is where you come in.
We are currently recruiting for a Customer Account Manager , you will be the trusted advisor and main point of contact for our existing customers in EMEA. This isnt a traditional sales role, instead, youll be the champion of long-term success, guiding customers beyond API management toward broader digital strategy alignment.
Youll build strong, consultative relationships and work cross-functionally to ensure customers are realising maximum value from Gravitees platform, while uncovering opportunities to deepen the partnership.
WHAT YOU WILL BE DOING Your Daily To-do List Will Feature Some Or All Of The Following, But Is Not Limited To
- Own and grow relationships with a portfolio of key existing customers across EMEA.
- Manage overall renewal process
- Act as a strategic advisor and primary point of contact, advocating for your customers internally.
- Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
- Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
- Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
- Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
- Maintain a deep understanding of Gravitees platform and how it solves complex, real-world challenges.
- Identify and mitigate risks to customer adoption, satisfaction, or renewal.
ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more:
- 3+ years of experience in a customer-facing role such as Customer Success, Strategic Account Management, or Solution Consulting.
- Proven track record of managing enterprise relationships with a strategic lens.
- Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
- Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
- Comfortable navigating technical conversations, while maintaining a business-value focus.
- Highly organised, proactive, and driven by outcomes.
AT GRAVITEE, YOULL GET
- Excellent medical coverage to keep your body and mind healthy
- Pension or 401k program options for all locations
- Stock option plan for employees
- 25 days holiday/vacation in addition to in-country national holidays
- 3 mental health days per year with an allowance toward a mood-boosting activity of your choice
- Birthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your career
- Quarterly outings and an annual off-site in an exciting location!
- Hybrid culture with options to go in to an office in one of our hubs
- Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.
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Customer Account Manager - EMEA South employer: Gravitee
Contact Detail:
Gravitee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - EMEA South
✨Tip Number 1
Familiarise yourself with Gravitee's platform and its unique features. Understanding how their API management solutions work will allow you to speak confidently about the product during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Gravitee on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships strategically. Think of specific examples where you've successfully guided clients towards achieving their business goals, as this aligns closely with the responsibilities of the Customer Account Manager role.
✨Tip Number 4
Stay updated on industry trends related to API management and digital transformation. Being knowledgeable about the latest developments will not only impress your interviewers but also show that you're proactive and passionate about the field.
We think you need these skills to ace Customer Account Manager - EMEA South
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Account Manager at Gravitee. Highlight your experience in customer success and strategic account management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to manage enterprise relationships and your understanding of API management, even if it's not mandatory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your proactive approach. Mention specific examples of how you've helped customers achieve their goals in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've influenced stakeholders in past positions.
How to prepare for a job interview at Gravitee
✨Understand Gravitee's Core Values
Before the interview, make sure you are familiar with Gravitee's core values: Passion, Hold Nothing Back, and Professionalism. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these qualities in your previous roles.
✨Showcase Your Customer Success Experience
As a Customer Account Manager, your experience in customer-facing roles is crucial. Prepare specific examples of how you've successfully managed enterprise relationships, focusing on your strategic approach and the outcomes achieved. Highlight any relevant metrics or success stories.
✨Demonstrate Technical Understanding
While not mandatory, having a strong understanding of API management and developer ecosystems can set you apart. Brush up on key concepts and be ready to discuss how they relate to customer success and digital strategy alignment during the interview.
✨Prepare for Consultative Conversations
The role requires building strong, consultative relationships with customers. Practice articulating how you would approach discussions about their broader digital strategy and how Gravitee's platform can help them achieve their long-term business goals.
