At a Glance
- Tasks: Manage enterprise accounts and guide customers to success with our innovative AI-driven platform.
- Company: Join Gravitee, a Gartner Magic Quadrant Leader, bridging tech and AI Security.
- Benefits: Enjoy competitive pay, stock options, 25 days holiday, and wellness support.
- Other info: Embrace a culture of collaboration, growth, and endless opportunities.
- Why this job: Make a global impact in a fast-paced environment while working with cutting-edge technology.
- Qualifications: 5+ years in customer success or account management in a B2B SaaS setting.
The predicted salary is between 60000 - 80000 € per year.
Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence. We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
The Role
AI is rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager (12-Month FTC), you will step into a high-impact role, acting as the strategic advisor and project lead for an established portfolio of enterprise accounts. You’ll guide customers from their initial launch through to long-term success and renewal. Given the technical nature of our platform and the complexity of enterprise environments, we’re looking for a partner who blends technical curiosity with disciplined project management to ensure every milestone is met and every goal is realised.
What You’ll Be Doing
- Build Trust: Maintain regular communication with customers to emerge as a trusted advisor and strategic partner.
- Drive ROI: Establish clear business value and help customers achieve specific targets and ROI through the Gravitee platform.
- Strategic Planning: Mutually design, document, and track comprehensive onboarding project plans.
- Advocacy: Understand and document the customer’s use case, architecture, and roadmap to advocate for their needs internally.
- Escalation Management: Effectively manage the tracking and resolution of customer escalations during the onboarding process, collaborating with Product and Services teams.
- Customer Champion: Act as the voice of the customer within Gravitee to influence our growth and evolution.
Your impact will be visible, measurable, and global.
Essential Skills
- 5+ years in a CSM or Account Management role within a B2B SaaS environment in a fast-paced Software/SaaS company.
- Strong desire to tackle hard customer problems and proven ability to do so with little or no direct daily supervision.
- Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects.
- Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools.
- Ability to travel when required to meet with your accounts.
Who Thrives Here
Our growth is powered by people who bring passion to their craft, professionalism to their execution, and a commitment to excellence. You’ll thrive here if you:
- Care deeply about high-quality output and brand clarity.
- Are curious, adaptable, and energized by the fast-moving AI landscape.
- Take full ownership of your projects from concept to completion.
- Value a culture of openness, collaboration, and constant evolution.
Bonus Points: Experience in SaaS, AI-enabled systems, or open-source communities, but a 'growth mindset' and curiosity matter most.
Life at Gravitee
At Gravitee, we invest in humans, not just roles. You’ll get:
- Competitive medical coverage.
- Pension / 401k program options.
- Stock options - you build it, you own it.
- 25 days holiday + in-country national holidays.
- 3 mental health days + wellness allowance.
- Your birthday off.
- Professional development budget to fuel your growth.
- Hybrid work culture with hubs across regions.
- Quarterly team events + annual offsite at an exciting location.
- A meaningful, progressive, global company culture that is as fun as it is hardworking.
- Endless growth opportunities.
At Gravitee, we believe diverse perspectives make better products and stronger teams. At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
EMEA Customer Success Manager in London employer: Gravitee Topco Limited.
Gravitee is an exceptional employer that champions a culture of innovation and collaboration, making it an ideal place for passionate professionals to thrive. With competitive benefits including stock options, generous holiday allowances, and a commitment to professional development, employees are empowered to grow within a dynamic environment at the forefront of AI technology. The hybrid work culture and focus on mental well-being further enhance the experience, ensuring that every team member feels valued and engaged in their impactful roles.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gravitee on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Gravitee's platform. Understand how it works, especially the technical aspects like APIs and cloud infrastructure. This will help you speak confidently about how you can drive ROI for customers during your chat with the hiring team.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific examples of how you've successfully managed customer accounts in the past. Highlight your ability to adapt and tackle challenges head-on, as this is key for a fast-paced environment like Gravitee.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Gravitee team and its mission.
We think you need these skills to ace EMEA Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to work with Gravitee and help customers succeed in their AI journey.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management within a B2B SaaS environment. We’re looking for specific examples that demonstrate how you've tackled challenges and driven results for your clients.
Be Technical Yet Approachable:Since the role involves discussing technical concepts, don’t shy away from showcasing your technical skills. However, keep it relatable! We want to see that you can communicate complex ideas clearly and effectively to both technical and non-technical stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gravitee. Don’t miss out!
How to prepare for a job interview at Gravitee Topco Limited.
✨Know Your Stuff
Make sure you brush up on technical concepts like APIs, JSON, and Cloud Infrastructure. Gravitee is looking for someone who can confidently discuss these topics with developers and architects, so being well-prepared will help you stand out.
✨Show Your Customer-Centric Mindset
Prepare examples that showcase your experience in customer success or account management. Highlight how you've tackled tough customer problems and driven ROI in previous roles. This will demonstrate your ability to be a trusted advisor and strategic partner.
✨Be Ready to Discuss Strategic Planning
Think about how you would approach onboarding project plans. Be prepared to discuss how you would design, document, and track these plans to ensure customer success. Gravitee values structured thinking, so showing your project management skills will be key.
✨Embrace the Fast-Paced Environment
Familiarise yourself with the fast-moving AI landscape and be ready to share how you've adapted to evolving processes in previous roles. Gravitee thrives on adaptability, so showcasing your growth mindset will resonate well with the interviewers.
