Account Manager - EMEA South (French Fluency) in London

Join the API Revolution at Gravitee - Where Innovation Meets Growth. Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2025 Gartner Magic Quadrant Leader for API Management. We are driving digital transformation for top enterprises, offering unmatched control over APIs and event streams.

Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values:

• Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
• Hold Nothing Back: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
• Professionalism: We believe in clear, respectful communication and prioritise the needs of our team and customers.

As an Account Manager, you will be the trusted advisor and main point of contact for our existing customers in EMEA. This isn’t a traditional sales role; instead, you’ll be the champion of long-term success, guiding customers beyond API management toward broader digital strategy alignment.

WHAT YOU WILL BE DOING

Your daily to-do list will feature some or all of the following, but is not limited to:

• Own and grow relationships with a portfolio of key existing customers across EMEA.
• Manage overall renewal process.
• Act as a strategic advisor and primary point of contact, advocating for your customers internally.
• Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
• Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
• Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
• Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
• Maintain a deep understanding of Gravitee's platform and how it solves complex, real-world challenges.
• Identify and mitigate risks to customer adoption, satisfaction, or renewal.

ESSENTIAL SKILLS

The right candidate will possess at least the following skills, if not more:

• 3+ years of experience in a Strategic Account Management role.
• Proven track record of managing enterprise relationships with a strategic lens.
• Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
• Professionally bi-lingual in French and English.
• Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
• Comfortable navigating technical conversations, while maintaining a business-value focus.
• Highly organised, proactive, and driven by outcomes.

AT GRAVITEE, YOU'LL GET...

• Excellent medical coverage to keep your body and mind healthy.
• Pension or 401k program options for all locations.
• Stock option plan for employees.
• 25 days holiday/vacation in addition to in-country national holidays.
• 3 mental health days per year with an allowance toward a mood-boosting activity of your choice.
• Birthday off to celebrate your day.
• Learn and grow with our professional development allowance to be used to benefit your career.
• Quarterly outings and an annual off-site in an exciting location!
• Hybrid culture with options to go into an office in one of our hubs.
• Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector.
• A meaningful, progressive, global company culture that is as fun as it is hardworking.
• Endless growth opportunities.

At Gravitee, no employee or applicant will be treated less favourably on the grounds of marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.