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- Tasks: Manage relationships with key customers and guide them in digital strategy alignment.
- Company: Gravitee is a leading API management platform driving digital transformation for top enterprises.
- Benefits: Enjoy excellent medical coverage, stock options, 25 days holiday, and mental health days.
- Why this job: Be part of a revolutionary team shaping the future of API management and digital transformation.
- Qualifications: 3+ years in customer-facing roles; strong communication and organisational skills required.
- Other info: Hybrid work culture with opportunities for professional development and exciting team outings.
The predicted salary is between 36000 - 60000 £ per year.
Join the API Revolution at Gravitee—Where Innovation Meets Growth
Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams.
Our rapid growth and leadership in API management are fuelled by our team’s commitment to excellence and our core values:
- Passion: We bring excitement to everything we do, constantly innovating to stay ahead of the curve.
- Hold Nothing Back: We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards.
- Professionalism: We believe in clear, respectful communication and prioritise the needs of our team and customers.
Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless, be a part of the revolution!
THE ROLE & WHY IT EXISTS
Gravitee.io is taking APIs to the next level – we are the premier, open source API platform and we want everyone to know how amazing our software is. To make this happen, we are looking for someone passionate, curious and ambitious. This is where you come in.
We are currently recruiting for aCustomer Account Manager, you will be the trusted advisor and main point of contact for our existing customers in EMEA.This isn’t a traditional sales role, instead, you’ll be the champion of long-term success, guiding customers beyond API management toward broader digital strategy alignment.
You’ll build strong, consultative relationships and work cross-functionally to ensure customers are realising maximum value from Gravitee’s platform, while uncovering opportunities to deepen the partnership.
WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to:
- Own and grow relationships with a portfolio of key existing customers across EMEA.
- Manage overall renewal process
- Act as a strategic advisor and primary point of contact, advocating for your customers internally.
- Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
- Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
- Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
- Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
- Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges.
- Identify and mitigate risks to customer adoption, satisfaction, or renewal.
ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more:
- 3+ years of experience in a customer-facing role such as Customer Success, Strategic Account Management, or Solution Consulting.
- Proven track record of managing enterprise relationships with a strategic lens.
- Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
- Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
- Comfortable navigating technical conversations, while maintaining a business-value focus.
- Highly organised, proactive, and driven by outcomes.
AT GRAVITEE, YOU’LL GET…
- Excellent medical coverage to keep your body and mind healthy
- Pension or 401k program options for all locations
- Stock option plan for employees
- 25 days holiday/vacation in addition to in-country national holidays
- 3 mental health days per year with an allowance toward a mood-boosting activity of your choice
- Birthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your career
- Quarterly outings and an annual off-site in an exciting location!
- Hybrid culture with options to go in to an office in one of our hubs
- Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
- A meaningful, progressive, global company culture that is as fun as it is hardworking
- Endless growth opportunities
At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.
By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.
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Customer Account Manager - EMEA North employer: Gravitee Topco Limited.
Contact Detail:
Gravitee Topco Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - EMEA North
✨Tip Number 1
Familiarise yourself with Gravitee's platform and its unique features. Understanding how their API management solutions work will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Gravitee on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships strategically. Think of specific examples where you've successfully aligned customer needs with business goals, as this aligns closely with the responsibilities of the Customer Account Manager role.
✨Tip Number 4
Stay updated on trends in API management and digital transformation. Being knowledgeable about industry developments will not only impress your interviewers but also show that you're passionate about the field and ready to contribute to Gravitee's mission.
We think you need these skills to ace Customer Account Manager - EMEA North
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in Customer Success or Strategic Account Management. Emphasise any experience you have with API management or related technologies, even if it's not mandatory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relationships and digital strategy alignment. Mention specific examples of how you've successfully managed enterprise relationships and contributed to customer satisfaction and retention.
Showcase Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. Use clear and concise language, and consider including examples of how you've influenced stakeholders at various levels in previous roles.
Highlight Organisational Skills: Since the role requires being highly organised and proactive, mention any tools or methods you use to manage your workload effectively. Provide examples of how your organisational skills have led to successful outcomes in past positions.
How to prepare for a job interview at Gravitee Topco Limited.
✨Understand the Company and Its Values
Before your interview, take some time to research Gravitee and its core values. Familiarise yourself with their commitment to passion, professionalism, and going above and beyond for customers. This will help you align your answers with what they value in a candidate.
✨Showcase Your Customer Relationship Skills
As a Customer Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed customer relationships, resolved issues, or identified growth opportunities. Highlight your consultative approach and how it led to long-term success.
✨Demonstrate Technical Understanding
While not mandatory, having a grasp of API management and related technologies can set you apart. Brush up on basic concepts and be ready to discuss how these technologies can impact a customer's digital strategy. This shows your proactive nature and willingness to engage in technical conversations.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare insightful questions that demonstrate your interest in the role and the company. Ask about their approach to customer success, how they measure satisfaction, or what challenges they foresee in the EMEA market. This will show your enthusiasm and strategic thinking.
