At a Glance
- Tasks: Manage and grow public sector client accounts while building strong relationships.
- Company: Dynamic software and data solutions business focused on customer success.
- Benefits: Up to £55,000 salary, £15,000 OTE, remote work, flexible hours, and 25 days holiday.
- Other info: Join a supportive team with limited travel and excellent career growth opportunities.
- Why this job: Make a real impact by helping clients maximise their technology solutions.
- Qualifications: Experience in account management, customer success, and SaaS solutions.
The predicted salary is between 15000 - 16000 £ per year.
Are you an Account Manager who excels at building long-term customer relationships, driving renewals, and helping clients maximise the value of technology solutions? We're supporting a growing software and data solutions business looking for a customer-focused Account Manager to manage and develop an established portfolio of public sector clients. This role is centered around customer retention, account growth, stakeholder engagement, and delivering exceptional customer outcomes rather than high-volume new business sales.
The Role
- You'll be responsible for managing a diverse customer base, building trusted relationships, ensuring successful product adoption, and identifying opportunities to expand existing accounts.
Key responsibilities include:
- Driving customer renewals and retention
- Growing revenue through cross-sell and upsell opportunities
- Developing strong relationships with key stakeholders
- Understanding customer challenges and business objectives
- Acting as a trusted advisor and point of contact
- Providing customer feedback to internal product and leadership teams
- Maintaining accurate CRM records and account plans
- Supporting customers through product and service developments
What We're Looking For
We're interested in speaking with professionals who have experience in:
- Account Management
- Customer Success
- Client Relationship Management
- SaaS or Technology Solutions
- Public Sector or Local Government environments
- Renewal and retention-led sales models
- Managing multiple stakeholder relationships
Particularly relevant backgrounds may include:
- Local Government technology
- Gov-Tech
- Council Tax solutions
- Adult Social Care software
- Data & Analytics platforms
- Case Management systems
- Public Sector digital transformation
What Success Looks Like
You'll be a consultative, relationship-led professional who:
- Enjoys managing and growing existing accounts
- Understands how to demonstrate value to customers
- Builds credibility with senior stakeholders
- Can identify commercial opportunities without being a hard-sell salesperson
- Thrives in a remote-first environment
- Brings energy, personality, and strong communication skills
Package
- Up to £55,000 basic salary
- £15,000–£16,000 OTE
- Remote-first working
- Flexible working environment
- Pension
- Life assurance
- 25 days holiday plus bank holidays
- Employee wellbeing and benefits package
- Limited travel (approximately 3–4 events per year)
Account Manager employer: Gravitas Recruitment Group Ltd
Join a dynamic and innovative software and data solutions company that prioritises customer relationships and employee growth. With a remote-first working culture, flexible hours, and a strong focus on employee wellbeing, this role as an Account Manager offers you the chance to thrive in a supportive environment while managing a diverse portfolio of public sector clients. Enjoy competitive compensation, generous holiday allowances, and opportunities for professional development as you help clients maximise their technology investments.
Contact Details:
Gravitas Recruitment Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gravitas Recruitment Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gravitas Recruitment Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gravitas Recruitment Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Gravitas Recruitment Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gravitas Recruitment Group Ltd!
How to prepare for a job interview at Gravitas Recruitment Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
